Presales Agent

The biBerk presales agent will report to the Presales Team Leader. They will be responsible for answering and responding to incoming calls by triaging and distributing calls to the appropriate department. They will also contact potential clients who have expressed interest in receiving a quote for business insurance. The presales’ main objective is to improve customer experience by triaging inbound calls to the appropriate department while assisting the sales department in increasing revenue by calling out on leads.

Job Responsibilities

• Manage a high level of inbound calls professionally and efficiently.
• Follow-up on inquiries from potential clients telephonically and via email
• Use persuasive objectives on outbound calls to secure a transfer to the sales department.
• Ability to meet weekly, monthly, and yearly Key Performance Indicators (KPIs) for inbound and outbound calls.

Qualifications

Ability to work individually as well as in a team environment.

Call Center experience ideal, but not required.

Proficient computer skills with the ability to navigate multiple systems seamlessly.

Minimum 1 year phone experience

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. 

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more. 

In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $19.00 per hour plus commission and/or incentive pay potential. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.