Pre-Sales Support Specialist

Salary range $50-65K

Hybrid

About Bluum

At Bluum, we’re on a mission to improve learning and make it more accessible for all. Guided by our values—Start with Empathy, Do What’s Right, Own It Together, and Win as a Team, Always be Learning—we partner with educators to create impactful learning environments through innovative solutions and personalized support. If you’re driven by purpose and want to make a real difference, you belong at Bluum

Position Overview

The Pre-Sales Support Specialist plays a critical role in supporting the sales organization by coordinating vendor pricing and developing accurate, compliant non-integration quotes. This role is responsible for collecting and analyzing pricing and availability data, managing vendor interactions, and producing high-quality quotes that enable efficient deal execution.

The Specialist works closely with Account Executives to improve response time, enhance quote accuracy, and support margin discipline, while ensuring a high level of service and responsiveness.

Key Responsibilities

Sales Support

• Partner with Account Executives to support pre-sales activities and quote development


• Clarify request requirements and objectives to ensure accurate execution


• Provide proactive updates on request status, timelines, and next steps


• Maintain a solutions-oriented approach, particularly when managing urgent or complex requests

Pricing Coordination

• Source pricing from multiple vendors (minimum of three where applicable)


• Collect and document key data, including pricing, availability, lead times, freight, and quote validity


• Evaluate vendor options and recommend the most effective solution based on cost, timeline, and vendor alignment


• Manage vendor deal registrations, including submission, tracking, and documentation within NetSuite

Quote Development

• Prepare accurate, customer-ready, non-integration quotes using NetSuite


• Ensure all quotes include correct products, quantities, pricing, lead times, and validity dates


• Identify and propose alternative solutions when constraints arise (e.g., substitutions, alternate vendors, phased delivery)


• Present multiple quote options when appropriate, outlining trade-offs related to cost, availability, and timelines

Workflow Management

• Manage incoming requests through established intake and tracking processes


• Meet defined service level agreements (SLAs) and communicate risks proactively


• Maintain accurate and complete documentation in NetSuite


• Collaborate with procurement to share vendor performance insights and recurring issues

Scope of Role

This role supports pre-sales execution but does not include:

• Integration quotes, complex bids, or RFP management


• Engineering or solution design responsibilities


• Sales forecasting, opportunity strategy, or final deal decisions


• Post-sale order processing

Qualifications

Required

• 2–5+ years of experience in pricing, quoting, sales support, procurement, or sales operations


• Strong organizational and time management skills, with the ability to manage high volumes of work


• Excellent written and verbal communication skills


• Strong attention to detail and accuracy

Preferred

• Experience working with ERP or CRM systems (e.g., NetSuite)


• Experience coordinating with vendors or suppliers


• Familiarity with technology products or distribution environments

Core Competencies

• Ability to prioritize and execute in a fast-paced environment


• Strong problem-solving and critical thinking skills


• Proactive communication and stakeholder management


• Customer service mindset with a focus on responsiveness and quality


• Ability to manage competing deadlines and shifting priorities

Work Environment

• Fast-paced, deadline-driven environment


• Collaborative interaction with sales teams, vendors, and internal departments


• May require handling multiple concurrent requests with varying levels of complexity