Preview Confirmation Agent

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.  

Exciting opportunity! Full Time, weekly pay, PTO, 401K, tuition assistance, health benefits, discounts at hotels and resorts, and so much more!

The Preview Confirmation Agent will be responsible for calling all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours. The Agent is also responsible to check voicemail messages and return calls to guests when needed and respond to any questions the guests may have by providing the highest quality of service possible. 

COMPANY BENEFITS:

•Biweekly Pay
•Growth Opportunities
•401K
•Comprehensive Benefits – Health, Dental and Vision Plans.
•EAP – Employee Assistance Program
•PTO - Paid Time Off
•Discounts through IHG including additional discounted employee benefits through our company Perks website
•Tuition Reimbursement & Continuing Education Courses
•Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:  

• Call all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours.


• Assist the supervisor / manager with any other duties requested.


• Must maintain the utmost integrity while dealing with our owners and guests. Must maintain constant communication with the Manager of Resort Guest Services and Director of Sales for all exceptions and incidents.

QUALIFICATIONS

• High School diploma or GED, or an equivalent combination of training, education and experience.


• Customer services and/or hospitality experience preferred.


• Bilingual preferred but not required.


• Dependable and goal oriented.


• Self-directed and independent but works as a team player.


• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.


• Participates in proactive team efforts to achieve departmental and company goals.


• Excellent customer service skills.


• Strong oral communication skills.


• Strong work ethic, high energy level, and positive attitude.


• Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.


• Must have knowledge and understanding of timeshare.


• Strong interpersonal and analytical skills.


• Ability to handle multiple tasks and balance priorities.


• Must possess excellent verbal and written skills.


• Intermediate computer skills are required.


• Must have reliable transportation.