Primary Care Practice Manager

ESSENTIAL RESPONSIBILITIES:

Staff Management:

• Conduct Patient Interaction Assessments based on relationship and communication with patients.
  
  
  
  • Conduct Staff Performance Assessments following Best Practices in performance of core responsibilities.
  
  
  • Recognize and Connect with staff through open lines of communication and coaching.
  
  
  
  

Performance Management:

• Identify opportunities for practice growth, provide recommendations regarding appropriate strategies, administer plans of action, and monitor effectiveness of such efforts through appropriate measures and review.


• Monitor the effectiveness and efficiency of your practice through review of medical documentation, data collection, MWEC program compliance, and quality assurance studies.


• Identify opportunities to improve current processes and improve staff training.


• Maintain an active community presence through continuous involvement in Eye on Community events.

Asset Management:

• Monitor compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).


• Maintain MWEC processes to ensure compliance with the organization’s policies and guidelines set by relevant regulatory agencies.


• Monitor and protect all practice assets including the building/grounds, clinical and office equipment, inventory levels, and all other practice-owned resources.

Risk Management:

• Provide insight into key areas of risk and identify areas that need monitored to minimize risk, ensuring compliance with rules and regulations.


• Review Facility Documentation Requirement List and ensure 100% compliance.

Key Performance Indicators (Financial Management):

• Monitor appropriate management of financial procedures including billing, daily deposits, reporting, and accounts receivable to ensure optimal efficiency and profitability within the practice.

Other Duties: Perform other duties and assumes various responsibilities as determined by the regional manager and doctor(s).

EDUCATION AND/OR EXPERIENCE:

• High school graduate


• Minimum of 1 year previous management experience required


• Bachelor’s degree in Business or related field preferred


• Experience in optometry is preferred

COMPETENCIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty.

• Decisive leadership with above-average judgment


• Attentive to detail with strong organizational skills


• Strong analytical skills with decision making and problem solving ability


• Excellent interpersonal, written and verbal communication skills


• Polite and professional


• Able to effectively multi-task


• Ability to lead, motivate and promote a team environment


• Ability to build and maintain good rapport with doctors, staff, central support, and patients.


• Ability to obtain knowledge and skills on the job or through educational courses


• Available to work a flexible schedule, additional hours as required, including nights and weekends


• Proactive and adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment


• Ability to handle situations with confidence, tact and resourcefulness


• Report for scheduled work hours in a dependable and timely fashion, pursuant to MWEC attendance policy

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing for sustained periods of time, Stooping, Grasping, Lifting, Talking, Hearing.


• Physical requirements: Light work. Must be able to lift up to 15 lbs on a regular basis from floor to waist, 5 lbs from waist to shoulder, and 5 lbs from shoulder to overhead.


• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.