Prime Health Coordinator (AD2638 - NIC)

Under the direction of the Prime Health Program Manager, the Prime Health Coordinator supports the day-to-day operation and growth of CommuniCare's employer health program. The position coordinates employer-group onboarding, member engagement, events, communications, documentation, and reporting while helping ensure a consistent, responsive, concierge-level experience for employer partners and Prime Health members.

DUTIES AND RESPONSIBILITIES:

1. Assist with maintaining strong relationships with organizational leaders and stakeholders in maintaining a consistent, concierge-level experience across all employer and member-facing communications. 

2. Coordinate onboarding and renewal activities for employer groups, including milestones, required information, communications, internal readiness, and follow-up.

3. Coordinate logistics for employer events, mobile health unit visits, health fairs, screenings, workshops, and other member-engagement activities.  

4. Perform outreach efforts to raise awareness about the health services provided to employer partner groups.

5. Collaborate with clinical, operations, marketing, population health, billing, information technology, and other departments to support employer and member needs.

6. Assist Prime Health Program Manager as needed to create and develop educational materials, toolkits, and resources for partners and health professionals.

7. Ensure that health services are culturally and linguistically appropriate for diverse populations.

8. Maintain accurate employer-group records, eligibility references, onboarding documents, standard operating procedures, and other program materials.

9. Prepare and maintain employer-facing materials, toolkits, presentations, and communications consistent with established CommuniCare branding standards.

10. Track onboarding milestones for new and renewing employer groups. 

11. Support data entry and reporting related to employer group performance, member engagement, and utilization, as requested by the Program Manager. 

12. Monitor routine employer, broker, and member inquiries; coordinate timely resolution and escalate significant service, clinical, or operational concerns as appropriate. 

13. Help maintain internal reference materials, such as employer group eligibility tables and onboarding SOPs, keeping them current as plan details change. 

14. Performs other related duties as assigned. 

JOB QUALIFICATIONS:

Bachelor’s degree in Public Health, Health Science, Social Work, Health Education, or a related field required

Minimum of two (2) years of experience in community outreach, clinical experience, public health, or health equity initiatives

Strong understanding of customer service and client needs assessments, with the ability to analyze data and use it to drive decision-making

Proficiency in Microsoft Office software.

Bilingual English/Spanish skills are preferred

Scheduled hours and/or work locations are subject to change based on operation needs

PHYSICAL ACTIVITIES AND REQUIREMENTS:

Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual:  Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.

Physical: Sedentary work; sitting most of the time.  May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs