Principal Analyst, HR Operational Excellence

Quality Assurance: Design and execute a quality assurance program using OneConnect HR Case Management System. Establish quality metrics, conduct audits, and provide insights for improvement. Operational Excellence: Lead continuous improvement initiatives to streamline HR processes and policies. Utilize Lean, Six Sigma methodologies for data-driven decision-making. Data & Performance Metrics: Track KPIs to measure HR operations efficiency. Develop dashboards for actionable insights and ensure compliance with SOX404 controls. Strategy & Stakeholder Partnership: Align HR operational excellence strategies with business objectives. Provide data-driven recommendations and drive innovation through HR technology. Financial Oversight: Evaluate ROI of HR operational excellence initiatives and optimize costs using the VIP framework. Continuous Improvement Culture: Foster a culture of continuous improvement by coaching colleagues on Lean, Six Sigma, and other OpEx tools. Lead training sessions and stay ahead of industry trends. Bachelor's degree in Process Engineering, Operations, Business Administration, or related field. Advanced degree preferred. 7+ years of operations experience with increasing responsibility, preferably in HR Operations or a business function with a strong process improvement focus. Experience in large-scale continuous improvement initiatives using Lean, Six Sigma methodologies. Proficiency in OpEx tools and experience in designing quality assurance programs within HR service delivery. Strong analytical and problem-solving skills with data-driven decision-making experience. Strong business acumen across HR, Finance, IT, and Compliance. Strategic and hands-on mindset with project management expertise. Excellent influencing and stakeholder management skills. Strong emotional intelligence, conflict resolution, and negotiation skills. Exceptional communication skills to translate complex operational concepts into clear insights. Up to 20% travel as needed.