Principal Customer Delivery Manager

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. 

About the Role



We are looking for a Principal Customer Delivery Manager to join our team. 

In this role, you will act as a senior, trusted partner to our customers, owning the successful delivery of CUJO AI solutions across complex, large-scale service provider environments. You will operate at both strategic and execution levels - shaping delivery plans, guiding technical discussions, managing risk, and ensuring strong alignment between CUJO AI and customer stakeholders. 

This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about turning complex challenges into impactful solutions.

This role reports to the EMEA Delivery and Customer Success team leadership. 

Location: This position is remote-friendly. While we ideally seek to fill the role in Germany or UK, candidates based in other European countries will also be considered. 

In This Role, You Will: 

• Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.  
• Engage with customers to understand business and technical requirements and present CUJO AI solutions. 
• Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.  
• Lead architecture reviews, change management processes, and incident resolution efforts.  
• Manage customer billing, cost estimation, and growth projections.  
• Facilitate firmware and cloud development testing, live sessions, and release communications.  
• Maintain and audit system access, manage onboarding/offboarding, and support customer systems.  
• Drive continuous improvement in delivery processes and customer engagement.  
• Ensure a smooth transition from pre-sales to onboarding and delivery. 
• Support RFP, RFIs and help position CUJO AI against competitors. 

What We’re Looking For: 

• 10+ years of experience in senior technical and/or delivery roles within large-scale ISP / NSP or comparable service provider environments. 
• 7+ years of experience in customer-facing Project, Program, or Delivery Management roles. 
• Proven ability to interface confidently with senior customer stakeholders, building trust and managing complex relationships. 
• Strong understanding of firmware delivery, cloud-native architectures, and AWS fundamentals. 
• Experience leading cross-functional, multi-geography teams across EMEA and AMER. 
• Demonstrated strength in incident management, change management, backlog prioritisation, and dependency coordination. 
• Exceptional interpersonal, communication, and stakeholder management skills. 
• A calm, structured, and solution-oriented approach under pressure. 
• Fluency in English, both written and spoken. 

Why Join CUJO AI? 

• Flexible Work – Hybrid or fully remote options based on location.
• Team Gatherings – Annual company-wide kickoff events and ongoing team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.

At CUJO AI, we’re not just building technology—we’re shaping the future of secure and intelligent connectivity. If you're a driven engineer who thrives in dynamic environments and loves building impactful systems, we'd love to hear from you. 

📅 Apply by February 15, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

📩 Apply via our recruitment portal. Questions? Email us at [email protected].