Principal Engineer, Identity & Engagement

Role Description

Responsibilities

• Technical leadership and architecture: Define and drive the technical roadmap for identity and engagement platform services, including APIs, service boundaries, data models, and reliability goals.


• Modernization and platform evolution: Lead multi-quarter modernization efforts (e.g., reducing legacy dependencies, improving scalability, simplifying integrations) with a focus on cohesion, observability, and operational excellence.


• Identity and access systems: Design and improve authentication, authorization, account integrity, and identity lifecycle services with strong security and privacy posture.


• Engagement and insights foundations: Build and evolve the systems that power engagement signals, experimentation hooks, telemetry/analytics pipelines, and usage insights to support product iteration and growth.


• Developer velocity and platform enablement: Create reusable platform primitives, reference architectures, and best practices that make it easier for product teams to build safely and quickly.


• Cross-functional collaboration: Partner with Product, Design, Security, Infrastructure, and AI/ML teams to align technical decisions with customer outcomes and organizational priorities.


• Execution and quality: Own delivery of complex initiatives end-to-end—breaking down ambiguous problems, driving alignment, and ensuring high-quality implementation, testing, rollout, and oncall readiness.


• Mentorship and influence: Mentor senior engineers, review critical designs, elevate engineering standards, and influence technical direction across teams beyond your immediate scope.

Requirements

• 12+ years of software engineering experience, including significant experience designing and operating large-scale backend or platform systems.


• Proven ability to lead architecture for distributed systems with high reliability, performance, and security requirements.


• Strong expertise in at least two of the following areas: identity/authn/authz, service API design, analytics/telemetry infrastructure, search/retrieval foundations, experimentation platforms, or engagement systems.


• Track record of driving modernization efforts in complex environments (e.g., migrating legacy systems, improving data quality and observability, simplifying architecture).


• Excellent technical judgment and ability to balance speed, stability, and long-term maintainability.


• Strong communication skills: able to write clear design docs, align stakeholders, and lead technical decision-making across teams.

Preferred Qualifications

• Experience with cloud-scale identity platforms (SSO, session management, risk signals, account security, privacy controls).


• Familiarity with AI enablement infrastructure, especially data pipelines, engagement signals, retrieval/search systems, and feedback loops.


• Experience building or operating multi-tenant SaaS platforms with strong compliance and security requirements.


• Demonstrated ability to influence org-wide standards and technical strategy (beyond a single team), including mentorship of other tech leads and principals.

Compensation