Principal, Experience Architecture & AI Innovation

Establish overall business or technical strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level Identify and resolve unique situations of substantial significance in user interface or interaction design Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services Lead the development of user experience strategies that resonate with target audiences. Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning 1. AI-Enabled Workflow Architecture Map and re-design design-to-delivery workflows, identifying where automation and intelligence can remove friction or unlock new capability. Prototype AI-assisted processes for design QA, accessibility, content creation, and portfolio planning. Partner with Design Ops and Finance to integrate data pipelines linking Asana, Jira, Figma, and Workday into the AI-Planning system. Work with the VP Platforms & Tools and Senior Director, Experience Architecture to connect system design, service blueprints, and experience data models. Collaborate with XD leadership on a roadmap for automation maturity and capability development. Operate across Design, Product, Engineering, Data Science, and Finance. Translate technical possibilities into design outcomes — showing, not telling, what intelligence-driven design looks like in practice. 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Lead the concept and technical prototype of the Experience Intelligence Hub — a central layer connecting customer intent data, product telemetry, and design decisions. Define taxonomy, metadata, and data flows between XD, Research, and Product Analytics. Partner with AI Platform teams to safely expose and visualize insights for design use. 10-15 years blending design, engineering, and systems work (e.g., design technologist, systems designer, creative technologist, or principal IC). Strong command of modern product toolchains: Figma, Replit, Cursor, Jira, Confluence, Workday, and APIs. Demonstrated experience integrating AI/ML models, building plugins or workflow automations. Fluency in JavaScript/TypeScript or Python; ability to prototype intelligent tools. Strategic thinker who can visualize systems and communicate them clearly to executives. Thrives in ambiguous environments and can independently identify leverage points for change.