Principal Experience Designer - Agentic Commerce

Establish overall business or technical strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level Identify and resolve unique situations of substantial significance in user interface or interaction design Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning Establish overall experience strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level. Identify and resolve unique situations of substantial significance in user interface or interaction design. Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services. Partner with data scientists, ML engineers, or AI research teams, display tight integration with technical AI disciplines Lead the development of user experience strategies that resonate with target audiences. Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning. Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience. As a Principal Experience Designer, you're an agent of change, not a follower of process. Your primary mission is to autonomously design, influence, and lead the creation of end-to-end, AI-augmented, and autonomous user experiences that define the future of digital payments. You will not only establish the overall business and technical strategy for user experience initiatives but also operate as the chief architect of adaptive solutions that anticipate user needs and a dynamic market landscape. We're looking for a leader who can take full ownership of a product's journey, from strategic conception to a self-optimizing user experience, influencing executive-level decision-making along the way. Your success will be measured by your ability to design systems that are not just used but that actively learn, adapt, and intelligently serve our customers. Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience. Systemic Thinking & Adaptive Design: Demonstrated experience in designing complex systems that go beyond a single user flow to encompass interconnected, multi-touchpoint journeys. For example, experience in designing a dynamic pricing system that adapts to user behavior in real time or creating a notification system that learns user preferences and proactively adjusts its frequency and content. Data-Driven Autonomy: The ability to leverage large datasets and analytics to inform design decisions and create autonomous, self-improving user experiences. For example, using A/B testing and machine learning to optimize a checkout flow or designing an AI-driven fraud detection system that provides a seamless user experience while adapting to new threats. Proactive Problem-Solving: A history of anticipating user and business needs, identifying potential issues before they arise, and designing preventative or self-correcting solutions. For example, creating a predictive model to identify user churn risks and designing a proactive in-app experience to retain them. User-Centric AI Interaction: Experience designing intuitive interfaces that define new interaction models between users and AI agents. For example, designing a conversational interface for a customer service bot or creating a personalized recommendation engine that feels less like an algorithm and more like a helpful co-pilot. End-to-End Ownership: A portfolio or work history that demonstrates ownership of projects from initial conception and strategy through to post-launch optimization, showcasing the ability to lead a product's entire lifecycle. The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design Experience designing intuitive interaction models between people and AI agents. A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch iteration.