Principal Product Designer, Teammate Tools

Establish overall business or technical strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level Identify and resolve unique situations of substantial significance in user interface or interaction design Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services Lead the development of user experience strategies that resonate with target audiences. Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning Lead the design vision and execution for assisted servicing experiences for both front-office and back-office teammates Present insights and recommendations to senior leadership, influencing priorities and direction Explore and prototype new approaches to connecting the dots between front and back-office teammates Partner with content design, ux research, product, and engineering to align strategy and delivery Contribute to scalable design systems and patterns for AI-powered interactions Mentor designers and foster a culture of innovation and collaboration Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience. Proven track record delivering enterprise-scale, cross-platform design solutions Expertise in systems thinking with the ability to bridge design, business, and technical requirements Portfolio demonstrating excellence in both product delivery and future-facing concept work Exceptional communication and storytelling skills to influence stakeholders at all levels