Principal Product Manager, Agent Analytics and Optimization

Are you a motivated and fast learner who wants to join a high-powered AI/engineering team that is disrupting digital and agentic experience analytics? 

We’re hiring a Principal Product Manager to help build an Agent Experience Analytics product within our Digital Intelligence Platform—a platform focused on intelligence and optimization for apps, websites, and AI agents.

AI agents are quickly becoming a new "digital surface" alongside mobile and web. But teams still struggle to answer basic questions: Are my agents working and achieving outcomes? What drives success? How do we optimize behavior, reliability and user outcomes? How do I launch an agent and have it continuously adapting to the ever changing world? Conviva has an industry leading answer to these questions. This role is a chance to define and lead a brand-new category: analytics and optimization for AI agent experiences, backed by strong platform foundations, real customer problems, and a track record of disruptive innovation. 

You’ll work closely with engineering, design, and go-to-market to turn ambiguous, fast-moving market signals into a product teams rely on—shipping quickly, learning constantly, and setting the direction for where agent analytics goes next.

Characteristics that we like

• You’re energized by 0→1 ambiguity and can turn fuzzy problems into crisp product direction.


• You’re customer-obsessed but practical—deep empathy plus strong prioritization.  


• You communicate clearly in writing and in live discussions.


• You can zoom out (strategy) and zoom in (details) without getting stuck in either.


• You build alignment fast and keep teams moving.

  
What you'll do

• Own product outcomes for Agent Experience Analytics: defining vision, strategy, roadmap, and success metrics.


• Discover and define the category: talk to customers weekly, map workflows, validate problems, and translate insights into sharp product bets.


• Partner deeply with engineering, design, and data/ML to ship high-quality product experiences from concept to launch to iteration.


• Drive execution: prioritize ruthlessly, unblock teams, manage tradeoffs, and ensure timely delivery.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com.