Principal Product Owner

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our

collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Join the Pay My Account team and help advance our Discover Card payment experiences across agent and digital channels. Seamlessly bounce between technical API modernization, user experience design, testing automation, and improving your product's data capture. Set the vision for your team to improve the customer experience, optimize the self-service experience for all our customers, and provide options to help customers facing short term hardship.
What

You'll

Do
The Product Professional

is

r

esponsible for

partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or

assists

in developing and executing strategic product plans.

Assists

the team in achieving specific goals for each product, including evaluating product performance, and

identifying

innovations to deliver business value and address customer needs to improve the product's performance.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How

You'll

Do It

Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.

Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and

ensure

alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or

maintains

key product documentation (e.g., customer journey map, technical specs, process mapping, etc.).

Identifies

and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics.

Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance.

Interacts and collaborates with stakeholders on key product considerations and aligns with product vision,

features

and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs

.

Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope

.

Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and

validates

user story acceptance criteria. Defines and ensures

appropriate testing

frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are

identified

and implemented. Inspect and evaluate product progress through each iteration.

Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.

Identify

sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and

internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and

tactical recommendations for performance improvements throughout the product lifecycle.

C

ollaborate with cross functional teams to develop and execute go-to-market strategies.

Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and

assist

in managing dependencies with other team's functions while

identifying

, building, and managing strategic partnership across different product teams.

This includes collaborating to develop or support efforts of go-to-market strategies.

Qualifications

You'll

Need
The Basics

Bachelor's Degree in Information Technology

, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related

6

+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

In lieu of a degree,

8

+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

Bonus Points If You Have

Agile Certification - Scrum Master or Scrum Product Owner

Application Deadline:
The application window for this position is anticipated to close on Apr-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $110,500.00 to $154,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

(Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email

[email protected]

. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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