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Headquartered in San Diego, Mulligan Funding serves as a leading provider of working capital (Up to $5M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what’s possible while creating value for all of our partners.
As a Principal Risk & Recovery Manager, you will assume a multifaceted role that involves working closely with customers to explore workout options for distressed loans while also managing the collection of delinquent accounts. This dynamic position requires an in-depth understanding of loan structures, negotiation skills, legal procedures, bankruptcy laws and the ability to provide exemplary customer service.
You will:
- Collaborate with customers facing financial difficulties to explore workout options such as loan modifications, forbearance agreements, and repayment plans.
- Negotiate and manage a portfolio of complex workout agreements and recovery efforts while ensuring compliance with applicable laws and regulations.
- Manage several collection agency outsourcing processes which includes selection, onboarding, performance management and due diligence reviews.
- Lead the collections efforts on large and complex delinquent accounts.
- Conduct quality assurance and compliance checks on all third party vendors.
- Partner with internal and external legal counsels to resolve more complex loan delinquencies.
- Proactively contact customers with overdue payments and delinquent accounts to initiate recovery efforts.
- Provide exceptional customer service by addressing borrower inquiries, concerns, and disputes with professionalism and empathy.
- Generate reports on workout and collection activities, analyzing trends and proposing process improvements.
- Liaise between company leadership and client, presenting leadership with an analysis for client loan defaults.
- Analyze the root causes of loan distress and develop strategies to prevent future delinquencies.
- Performs other duties as assigned.
You have:
- 7+ years of progressive experience in risk management, collections, recovery, or debt resolution within financial services or fintech
- Deep knowledge of bankruptcy regulations, debt restructuring, and loss mitigation strategies
- Hands on experience leading complex recovery portfolios and improving charge off and recovery performance
- Strong working knowledge of credit and collections platforms, CRM systems, and data driven decision making (Salesforce, Excel, reporting tools)
- Experience reviewing legal documents, contracts, and settlement agreements with sound risk judgment
- Proven success negotiating repayment plans, settlements, and vendor or agency relationships
- A track record of building, coaching, and leading high performing teams
- Comfort operating cross functionally with Legal, Compliance, Finance, and Operations partners
- Strong analytical skills with the ability to turn data into actionable strategy
- Excellent communication skills and confidence presenting recommendations to leadership
- The ability to balance customer experience with risk mitigation and business outcomes
- A proactive, ownership mindset with strong organization, prioritization, and time management skills
- A Bachelor’s degree in a related field or equivalent professional experience
We offer:
- Comprehensive medical, vision and dental benefits that give you peace of mind.
- Flexible Spending Accounts (FSA) that let you use pre-tax dollars to cover healthcare expenses.
- A fantastic 401K with matching contributions that helps you plan for retirement and build wealth over time.
- Generous sick, vacation, and holiday benefits that give you the time and flexibility you need to enjoy life.
- A gym membership contribution that supports your well-being, and helps you stay energized and focused.
- An internal referral program that rewards you for bringing talented people to the team.
- Company events that foster a positive and inclusive culture, and create opportunities to bond and grow with your colleagues.
$112,200 - $140,000 a year
A reasonable estimate of the salary range for this role is $112K - $140K per year. In order to provide a competitive compensation package, Mulligan Funding takes into account a variety of factors including but not limited to market compensation data, relevant experience, skills, education, and certifications.
Mulligan Funding is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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