Principal Software Deployment Engineer

About KPI Solutions

KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, helping some of the biggest names in e-commerce, retail, and distribution move product faster and smarter. Formed in 2021 through the combination of Kuecker Logistics Group, PULSE Integration, and QC Software, KPI brings together decades of material handling and systems integration experience — rooted in material handling integration dating back to 1971. From initial design through go-live and ongoing support, KPI delivers engineered solutions that blend automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity, increase fulfillment speed, and build operational resilience for clients.

Position Summary

The Principal Software Deployment Engineer leads the teams responsible for getting customers live and keeping them successful. This role owns the full post-sale lifecycle: software installation, system commissioning and acceptance, ongoing technical support, and end-user training. The Senior Manager builds scalable processes, develops high-performing teams, and ensures every deployment is delivered on time, on budget, and to a standard that drives adoption, satisfaction, and renewal.

Key Responsibilities

· Oversee planning and execution of software installations across multiple product lines

· Establish standardized deployment methodologies, checklists, and templates to reduce time-to-value

· Manage project schedules, resources, and risks across multiple concurrent customer implementations

· Coordinate with Sales, Engineering, Product, and IT/Security teams to ensure smooth handoffs and technical readiness

· Define and enforce commissioning standards, including configuration validation, integration testing, and go-live readiness criteria

· Own customer acceptance testing and sign-off processes

· Ensure documentation (as-built configurations, test results, handover packages) is complete and accurate

· Lead go-live support and post-deployment stabilization

· Develop and oversee customer and internal LTS training programs

· Ensure curricula stay current with product releases

· Measure training effectiveness and its impact on adoption and support demand

· Track and report KPIs: implementation cycle time, on-time go-live rate, resolution times, backlog, utilization, and training completion

· Serve as executive escalation point for critical customer issues the get escalated from the LTS support team to Product & Technology team

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
• · 8–12+ years of experience in software implementation, professional services, technical support, or customer success, with at least some experience in a people-management role
• · Proven track record managing complex, multi-site enterprise software deployments
• · Strong understanding of project management methodologies and tools
• · Experience with ticketing tools (e.g., Jira, Salesforce)
• · Excellent communication, negotiation, and executive-presence skills

What we Offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care Concierge Service
• 401(k) Retirement Plan (Pre-tax & Roth)
• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
• Pet Insurance
• Milk Stork Program
• Wellness Program with gift card redemption and wellness challenges
• Paid Time Off (Vacation, Sick & 10 Holidays)
• Training & Development

Why KPI Solutions?

At KPI Solutions, you’ll be part of a team that values innovation, accountability, and continuous improvement. This is an opportunity to make a measurable impact on project success and business performance.

KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.