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At Mercedes-Benz Research & Development North America (MBRDNA), we are committed to delivering world-class automotive technologies that push the boundaries of what is possible. Our teams of highly skilled engineers and designers use cutting-edge software and technology, to enhance the driving experience and reduce environmental impact.
The Infotainment & AI department is responsible for innovating and evolving the in-vehicle infotainment system for US customers, with the ambition to deliver a best-in-class, market-leading infotainment experience. By combining software platforms, AI capabilities, and customer-centric design, the department drives differentiation and customer satisfaction across the Mercedes-Benz portfolio.
The Principal UI/UX Market Function Owner (MFO) owns the US market UX strategy for infotainment experiences. This role ensures that global UI/UX concepts, standards, and features deliver market-leading usability and customer satisfaction for US customers. Acting as a senior counterpart to global design leadership, this role influences global UX direction through market insights, validation, and strategic recommendations.
Job Responsibilities:
- Own the US market UI/UX strategy for infotainment experiences
- Define UX priorities and success criteria for the US market
- Act as the final UX authority for market-specific decisions and escalations
- Influence global UX standards and roadmaps using market insights and data
- Drive alignment between Product, Engineering, Data, and global UX leadership
- Identify systemic UX gaps and proactively propose experience improvements
- Mentor senior and staff UX contributors and raise UX maturity across the org
- Communicate UX recommendations clearly to senior stakeholders
- Role is embedded in the Market & Field Organization (MFO)
- Requires close collaboration with US and global stakeholders
- Job responsibilities may evolve based on business needs
Minimum Qualifications:
- Master’s degree in Design, Human-Computer Interaction, Psychology, Engineering, or a related field, or equivalent professional experience
- 10+ years of relevant work experience
- Strong understanding of user-centered design principles and UX best practices
- Experience translating customer and market insights into UX requirements
- Ability to review and assess UX concepts, prototypes, and implementations
- Strong communication and stakeholder management skills
- Experience working in cross-functional and international teams
- Experience in mentoring teams in complex technical environments across cloud and embedded software
- Ability to manage multiple priorities and operate in ambiguous environments
- Comfortable representing the market perspective in global discussions
- Proven ability to influence global UX direction in large organizations
- Experience operating as a senior UX authority across multiple stakeholders
- Valid driver’s license
Preferred Qualifications:
- Experience with automotive infotainment or embedded user interfaces
- Familiarity with design systems and UX governance models
- Experience working in a Market & Field Organization (MFO)
- Exposure to usability testing, customer research, or data-informed UX decisions
- Experience collaborating with Product Management and Engineering teams
Why should you apply?
Here at MBRDNA, you create digital ecosystems around cars, you design a language between humans and machines, you make a car even more intelligent - you make the new reality for cars. MBRDNA was honored as one of the "Best Places to Work" by BuiltIn in January 2024, a testament to our commitment to creating an exceptional work environment. At each of our offices, we foster a culture of collaboration and continuous learning, ensuring every team member can thrive and innovate.
Benefits for Full-Time* Employees Include:
• Medical, dental, and vision insurance for employees and their families
• 401(k) with employer match
• Up to 15 company-paid holidays
• Paid time off (flexible time off for salaried employees), sick time, and parental leave
• Tuition assistance program
• Wellness/Fitness reimbursement programs
* Internships & Contractors excluded from Full-Time Employee benefits
MBRDNA is an equal opportunity employer (EOE) and strongly supports diversity in the workforce. MBRDNA only accepts resumes from approved agencies who have a valid Agency Agreement on file. Please do not forward resumes to our applicant tracking system, MBRDNA employees, or send to any MBRDNA location. MBRDNA is not responsible for any fees or claims related to receipt of unsolicited resumes.
Mercedes-Benz Research and Development North America, Inc.
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