Print Analyst

Job Summary:

Job Description:

What You'll Do

• Develop professional forms for insurance companies.
• Create and format tables in Word documents, applying mail merge fields for use in mail merge functionality.
• Construct proper x-paths from XML files and map them to merge fields in Word documents.
• Perform quality assurance testing and provide support for assigned products.
• Gather and document customer requirements, translating business needs into clear digital content form specifications.
• Author and maintain form specification documents to guide development, testing, and future maintenance efforts.
• Understand digital content system functionality so as to provide recommendations for system changes as required.
• Work with the Application Development staff to resolve basic to moderately complex issues.
• Serve as a primary point of contact for customer digital content requests, owning communication throughout the lifecycle of each request.
• Manage digital content task lists for customers' requests and/or reported defects; prioritize and communicate status with customers as needed.
• Conduct customer-facing reviews of form designs and specifications, gathering feedback and ensuring deliverables meet business expectations.
• Create, maintain, and manage email templates to support customer digital content and notification needs.
• Provide daily support to customers and co-workers in resolving problems.
• Maintain strong working relationships with counterparts on customers' staff and proactively facilitate discussions to resolve problems.

What You'll Bring

• High School Diploma or General Equivalency Degree.
• B.S. or Associate Degree in Computer Science, Management Information Systems, Math or related field a plus, or equivalent relevant work experience.
• Proficiency in Microsoft Word & Excel, including expert-level experience in Microsoft Word.
• Experience formatting professional and visually appealing documents.
• Demonstrated technical aptitude.
• Comfortable engaging directly with customers — setting expectations, presenting solutions, and managing feedback professionally.
• Familiarity with reading and use of XML files, x-path syntax, SQL databases, simple SQL queries, and HTML a plus.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Works under general supervision; relies on experience and judgment to plan and accomplish goals.

You’ll be a great fit if you

• Are able to work 40+ hours per week. Willing and able to travel up to 25%.
• Available to be on call or work after hours on occasion, as required.

Worker Type:

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