Print Media Specialist - Customer Service

Job Profile:

Administrative Support Assistant 2 Non-Exempt

Job Family:

Administrative Support

Time Type:

Full time

Max Pay – Depends on experience:

$28.50 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Pay Rate: $24.00-$28.50 per hour; DOE

Under the supervision of the Print Lab leadership team, fulfill day-to-day operations related to the front-end operations of the Print and Imaging Lab, including customer service, estimating, project management, simple prepress, billing, and assisting with other functions as needed. Assist in overseeing a team of student workers who are integral to providing friendly, prompt, and high-quality service.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

• Required to stand for varying lengths of time and walk moderate distances to perform job duties.

• Frequent bending, reaching, lifting, pushing, and pulling up to 40 pounds.

• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• Communicate to perform essential functions.

• May need to work weekends, weeknights, and holidays.

Essential Duties:

• Overseeing and distributing the incoming flow of emails to the Print and Imaging Lab, phone calls, walk-in clients, and quote requests.

• Creating estimates for new projects and inputting orders into production. This will include working with outside vendors for finishing and other external bids for projects, working with the department's budgets, suggesting options that fit their project needs and creating project plans and timelines between the customer and the production team.

• Reviewing incoming files with the production team. Understands Adobe InDesign, Illustrator, and Photoshop and setting up simple files for print production as needed, while understanding the importance of brand standards and assisting clients with adhering to the ASU brand standards.

• Following up with production schedule to ensure that jobs are on track to meet deadlines and coordinating with outside vendors.

• Assisting with handling simple accounts payable and accounts receivable tasks, such as sending invoices, processing payments, and documenting/paying outstanding bills.

• Assisting with various production, bindery, and finishing tasks when necessary.

Desired Qualifications: 

• Evidence of a willingness to shift between different responsibilities depending on the current needs of production.

• Ability to learn multiple areas of operation within the Print and Imaging Lab and contribute as a team player.

• Experience with Adobe InDesign, Illustrator, and Photoshop.

• Ability to provide excellent customer service via phone, email, and in-person.

• Skill in coordinating and overseeing work of subordinate personnel.

• Evidence of effective communication, both verbal and written.

• Experience in using organizational skills.

About Enterprise Brand Strategy and Management

Enterprise Brand Strategy and Management is responsible for influencing how people around the globe think and feel about Arizona State University and its ability to positively impact our world. We work to establish, protect and differentiate the ASU brand in hearts and minds by working in concert with units across the ASU public enterprise. We are brand innovators, emotional storytellers, insights-driven strategists and creative artists building a body of work that brings the ASU brand to life and scales for enterprise-wide use. We are dedicated to increasing the strength of the ASU brand by improving perceptions of excellence, raising awareness and increasing pride across all audiences.

 

We do this important work by staying true to our values:

• Collaboration. We cannot and do not work in silos. We collaborate not just within the Brand team but with colleagues and teams across the ASU enterprise. Through the brand platform, brand standards and personal relationship building, we are uniters and network orchestrators.
• Creativity. We are passionate creatives excited by the work we do. We explore things from all angles, sweat the details and seek to create work that has meaning and is authentic, original, best in class and world renowned.
• Innovation. We reject the status quo. We are open to new ideas and embrace change not for the sake of change, but because we believe everything we do can always be done better to meet new goals, improve performance and advance the brand.
• Knowledge. We ask lots of questions and make decisions based on data and insights. We seek to understand our audiences and the performance of our work. We are curious lifelong learners.
• Optimism. When change comes, we see within it opportunity. We believe in the ASU Charter and in ASU’s ability to positively impact our world. We channel that optimism in our work, taking on any and every challenge with a can-do attitude.

ASU offers a total compensation package that includes valuable employee benefits, healthcare, retirement, tuition reduction program (eligible ASU Employee, their dependents and spouse), financial security, discounts, family resources and more. Explore ASU’s benefits options and degree program offerings.

Estimate the value of your total compensation: https://cfo.asu.edu/compensation-estimator.

Brand Strategy and Management at ASU supports hybrid remote work schedules two days per week, subject to approvals per ASU policy.

To learn more about us, visit brandguide.asu.edu.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Polytechnic

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18370.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.