Print Service Shop Technician

Description

The Print Service Shop Technician is responsible for the in-house setup, maintenance, and repair of printers, copiers, and multi-function devices. This role ensures all equipment is serviced according to Van Ausdall & Farrar’s established procedures and quality standards. The technician maintains accurate inventory of parts and supplies, provides basic connectivity support, and upholds a clean and organized work environment. With a strong focus on customer satisfaction, the ideal candidate delivers professional, timely service while continually developing technical skills through ongoing training and education. 

Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

Why Join Van Ausdall & Farrar?

At Van Ausdall & Farrar, we believe our employees are our greatest asset. Your contributions fuel our success today and drive our growth for the future. We offer a comprehensive benefits package, including:

• Generous Paid Time Off (PTO)
• 8 paid holidays + 1 personal holiday of your choice
• Weekly employee engagement activities
• Paid volunteer time
• Monthly fitness reimbursement
• Tip Lead/Business Referral Program
• Medical, dental, and vision coverage, with corresponding FSA and HSA options

 What You Have 

•  Ability to manage time, maintain a schedule, monitor hours, and only work overtime once it has been approved.
• Consistently strong in punctuality, timeliness, and work ethic.
• Ability to troubleshoot break-fix issues with copiers, printers, and multi-function equipment.
• Ability to learn in a self-directed manner to maintain current knowledge of assigned devices and/or equipment.
• Strong verbal communication skills.
• Ability to gather and synthesize detailed information through listening and questions skills.
• Ability to apply customer service skills and work-tracking skills to ensure positive closure of issues.
• Knowledge and skills in Mechanics, Electronics, Basic Computer and Applications.
• Customer-centric approach to service delivery and communications.

 What You'll Do 

• Performs in house set up and service on printers, copiers, and other multi-function equipment.
• Follows VAF Copier Service procedures and guidelines, including closing service calls accurately.
• Maintains a  detailed and accurate parts and supply inventory.
• Achieves high levels of customer satisfaction by delivering confident, timely, and professional service support.
• Provides basic connectivity support.
• Meets or exceeds  defined production and quality standards.
• Participates in  continued education and training opportunities.
• Maintains shop organization and cleanliness.

 What You'll Bring to the Role 

• High School diploma, or equivalent
• 1 - 2 years’ minimum of technical support and/or industry related experience
• 2-year degree in electronics, telecommunications or related field or equivalent experience, preferred
• Valid Driver’s License 
• Maintains a good driving record with no traffic violations

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at [email protected] to request reasonable accommodation to participate in the job application or interview process.