Private Bank, Residential Lending Team Manager

Primary responsibilities include

• Pipeline Management & Optimization: Oversee the residential lending pipeline, ensuring efficient loan processing from application to closing. Proactively identify and address bottlenecks, implement process improvements, and monitor key performance indicators (KPIs) to maximize productivity and meet service level agreements.
• Complex Deal Underwriting: As needed, personally handle the more complex and challenging loan applications, leveraging advanced underwriting expertise to assess risk and make sound lending decisions. Provide guidance and support to team members on structuring complex deals.
• Team Leadership & Mentorship: Provide day-to-day supervision, training, coaching, and mentorship to Residential Lending Specialists. Foster a positive and collaborative team environment, promoting continuous learning and professional development. 
• Escalation Point & Problem Solver: Serve as the primary point of contact for escalated pipeline issues, providing timely and effective solutions to resolve complex problems and remove roadblocks.  Proactively identify and mitigate potential risks.
• Collaboration & Communication: Effectively collaborate with internal partners, including sales, processing, and closing teams, to ensure seamless loan transactions. Maintain open communication with stakeholders, providing regular updates on pipeline status and key initiatives.
• Performance Reporting & Analysis: Monitor and analyze key performance metrics, providing regular reports to management on pipeline activity, loan quality, and team performance. Identify trends and opportunities for improvement.
• Strategic Initiatives: As needed, contribute to the development and implementation of strategic initiatives to enhance the residential lending platform, improve efficiency, and drive business growth.
   

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5–10 years of progressive residential real estate underwriting experience, including expertise in complex lending scenarios, required. 

• 5+ years of direct people leadership experience, with demonstrated success leading and developing residential lending professionals, required. 

• Bachelors Degree Required

• Experience supporting Private Banking and/or high-net-worth (HNW) clients and complex residential lending needs strongly preferred.

 
Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8:00-5:00

 
Pay Transparency

The salary range for this position is $187,000.00 - $229,000.00 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.  We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.