Private Pay Client Care Supervisor

Private Pay Client Care Supervisor Benefits:

• Compensation: $31.00hr. – $34.00hr.
• Type: Full-Time
• Schedule: Monday – Friday
• Location: Irvine, CA (On-site)
• Medical, Dental, Vision
• 401(k) with employer matching
• Voluntary Life Insurance
• Flexible Spending Account (FSA) options
• 3 weeks PTO (and encouragement to use it!)
• 6 paid holidays
• 5 sick days

Why You’ll Love It Here:

• Team: Collaborate with dedicated healthcare professionals who mentor and support your career growth.
• Leadership Development: Opportunities to step into leadership and advance your skills.
• Purpose-Driven Work: Make an impact in a meaningful, mission-oriented environment.
• Work-Life Balance: Team outings, company events, and a genuine focus on your well-being.
• Workplace: Modern, welcoming, and dog-friendly. 

About Care Partners At Home

Care Partners At Home is a mission-driven home care provider serving Orange County, the Inland Empire, Los Angeles, and San Diego. We are dedicated to delivering exceptional care, fostering independence, and supporting individuals with developmental disabilities and their families in their homes and communities. 

Private Pay Client Care Supervisor Position Summary

Care Partners at Home is seeking a Private Pay Client Care Supervisor to lead daily scheduling operations within our Private Pay program.

This role oversees Client Care Coordinators and ensures schedules are built quickly, accurately, and with compassion. You will drive performance metrics including start-of-care timelines, schedule fill rates, and caregiver utilization while supporting both clients and caregivers.

Required

• 3+ years of experience in home care scheduling or care coordination
• 1+ year in a supervisory or team lead role
• Strong understanding of Private Pay home care operations
• Experience managing high-volume scheduling in a fast-paced environment
• Strong organizational and problem-solving skills
• Ability to manage real-time changes and urgent staffing needs

Key Responsibilities:

Team Leadership & Development

• Partner with the Private Pay Program Manager to develop and support the Client Care team
• Set and uphold daily performance standards for productivity, responsiveness, and schedule accuracy
• Lead team check-ins, provide workflow coaching, and contribute to performance evaluations
• Foster a culture of accountability, urgency, and collaboration

Scheduling Operations Oversight

• Oversee daily schedule build-out for all Private Pay clients
• Ensure shifts are filled timely and caregivers are matched appropriately
• Monitor open shifts, call-outs, and rescheduling in real time
• Ensure accurate documentation and communication across systems

Performance & Metrics Management

• Drive performance across key metrics including start-of-care timelines, schedule fill rates, caregiver utilization, and response times
• Analyze trends, implement process improvements, and partner with leadership on staffing forecasts and workforce planning

Caregiver & Client Experience

• Ensure caregivers are communicated with respectfully and promptly
• Support escalations related to scheduling conflicts or concerns
• Partner with Client Care and Intake teams to ensure smooth care transitions

Cross-Functional Collaboration

• Work closely with Intake, Authorizations, Recruitment and Caregiver Success
• Provide feedback on hiring needs based on scheduling demand
• Participate in leadership huddles and operational planning

All your information will be kept confidential according to EEO guidelines.