Proactive Engineer

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We believe talent deserves a human touch — and so do our clients.
Nettech is looking for a skilled, detail-oriented Proactive Engineer to join our Client Success team. This role is built around one core idea: don't wait for things to break. You'll be the person who keeps our clients' environments healthy, secure, and aligned to standards — working through a structured queue in ConnectWise Manage to identify deficiencies, remediate issues, and continuously improve the technology environments we manage.

This is not a reactive helpdesk role. You'll be working proactively — assessing environments, acting on findings, and partnering with our vCIO team to ensure client technology stays ahead of problems rather than behind them. When the project team needs a strong technical resource, you'll step in — but your home base is Client Success.

This role requires reliable transportation and regular travel across Nettech's Shreveport and Little Rock service markets. If you're someone who takes pride in clean environments, communicates clearly without being prompted, and genuinely enjoys making things better before they break, this role was built for you.

Primary Responsibilities

Proactive Client Success (Primary Focus)

• Work a structured queue of proactive tickets in ConnectWise Manage, remediating findings and documenting outcomes thoroughly
• Conduct technology alignment reviews and assessments across client environments to identify deficiencies and drift from standards
• Remediate findings across endpoints, identity, security, networking, and cloud platforms
• Partner closely with the vCIO team to surface findings, prioritize remediation, and support client roadmap conversations
• Perform client onboarding assessments — evaluating Microsoft 365 configuration, endpoint health, security posture, and network infrastructure
• Entra ID device joins, Conditional Access review, licensing audits, and M365 tenant health checks
• Maintain accurate, detailed documentation of all work performed — your ticket notes should tell the full story
• Provide timely, proactive updates to internal teams via Slack so nothing falls through the cracks

Project Support (As Needed)

• Step into project team work when capacity and priority require it
• Lead or support infrastructure deployments including SonicWall firewalls, Ubiquiti UniFi switches, and wireless access points
• Coordinate with cabling and low-voltage vendors during physical infrastructure installations
• Execute Microsoft 365 migrations, Entra ID transitions, Intune enrollments, and endpoint modernization projects
• Validate and document completed project work before handoff back to the managed services team

Quoting & Discoveries

• Conduct timely technology discoveries and translate findings into accurate quotes using ConnectWise Sell
• Identify hardware refresh needs, licensing gaps, and remediation opportunities during proactive reviews
• Collaborate with the vCIO team to ensure quotes align with client strategies and budgets

Technical Qualifications

Networking & Infrastructure

• SonicWall firewall configuration, VPN deployment, and policy management
• Ubiquiti UniFi switching, wireless, and controller-based deployments
• Network rack installation and structured cabling coordination
• VLAN segmentation, LAN/WAN design, and secure network configuration

Cloud, Identity & Modern Workplace

• Microsoft 365 administration, migrations, and tenant health assessments
• Entra ID — device joins, Conditional Access, hybrid identity configuration
• Microsoft Intune — device enrollment, compliance policies, and Autopilot provisioning
• Microsoft Defender for Business and Defender for Endpoint deployment and management
• Huntress endpoint protection deployment and alert triage
• SharePoint Online and OneDrive administration

Security & Compliance

• MFA enforcement and Conditional Access policy deployment
• Endpoint protection and EDR tooling (Defender, Huntress)
• Firewall hardening and secure remote access configuration
• Backup validation and disaster recovery testing
• Security posture assessments aligned to client standards

Servers & Virtualization (Preferred)

• Windows Server administration
• Active Directory and Group Policy management
• Hyper-V or VMware vSphere environments

Required Qualifications

• 3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferred
• Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
• Hands-on experience with SonicWall and Ubiquiti UniFi platforms
• Experience working in ConnectWise Manage and/or ConnectWise Sell
• Exceptional communication skills — this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
• Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
• Comfortable in a fast-paced environment that requires frequent context switching between client environments and issue types
• Self-motivated with the ability to prioritize and execute independently
• Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets

Ideal Candidate Attributes

• Proactive by nature — you fix things before they become problems
• Communicates without being asked; teammates always know where things stand
• Writes ticket notes like someone else will have to pick up where you left off
• Takes ownership and sees things through to completion
• Comfortable moving between deep technical work and client-facing conversations
• Collaborative team player who makes the people around them better
• Calm, organized, and effective when juggling multiple priorities

Certifications (Preferred)

• Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)
• CompTIA Network+ or Security+
• SonicWall SNSA or SNSPE
• Ubiquiti UEWA or UENP

Physical & Work Environment

• Ability to lift and transport equipment up to 50 lbs
• Comfortable working in server rooms, network closets, and client office environments
• Reliable personal transportation required
• Regular travel to client sites across the Shreveport and Little Rock markets as needed — mileage reimbursement provided
• Availability for occasional after-hours or weekend work when project schedules require it

Compensation

• Starting at $70,000 depending on experience

NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.

We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we’re competitive and that we can meet the challenges of today’s fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.

Nettech, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.