Probation Dispatcher

Posting Date
06/19/24

Application Deadline
06/26/24

Pay Range
Min - 1st Quartile - Mid - Max
$20.75 - $24.19 - $27.63 - $34.50

The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $21.01 to $22.05.

This position is Non-Exempt under the FLSA.

What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Click here to learn more!

Job Type
Classified - Judicial JMR

Department

About the Position

The Probation Dispatcher plays a vital role in ensuring the safety of the probation department officers in the field by sending and receiving radio transmissions utilizing a multi-channel radio console while maintaining computer aided dispatch systems and other computer programs. This position is responsible for receiving, coordinating and disseminating critical information from various sources while maintaining radio contact with field units to monitor their location and send support as needed. The Adult Probation Communications Center does

not

receive 911 calls from the public but monitors the safety of employees of the probation departments.

The Communications Center is open 24 hours a day, 7 days a week and 365 days a year. You must be willing to work any and all assigned shifts in order to be considered for this position

In most instances, new employees will be assigned to 2nd shift (2:00pm-10:00pm) or 3rd shift (10:00pm- 6:00am) based on the department need. New employee training schedules will likely occur on either 1st or 2nd shift until training is complete, and then you will be moved to the assigned shift.

Shift Differentials will be paid based on the shift you are assigned (2nd shift $.50, 3rd shift $.75).

Candidates will be required to have a complete background/reference check.

For an overview of the Adult Probation department, click HERE!

About The Adult Probation Department:

The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to enhancing community safety through service, accountability, and influencing change.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:
High School diploma or GED
Experience:

(1) year of public contact, customer service, multi-line telephone operation, dispatch, or two-way radio system experience
OR

Combined education and experience qualifications:

Other combinations of post-secondary education and/or work-related experience may be substituted for the required experience on a year for year basis.
Knowledge, skills, and abilities:

Knowledge of:

Local Geography
Skill in:

Communicating effectively and clearly to others in person, on the phone and over the radio
Operating communications equipment quickly and accurately
Managing a fast-paced environment while being able to multi-task by answering phones and taking radio transmissions
Ability to:

Learn the proper use of computer aided dispatch systems
Learn the proper dispatch formats, codes and terminology
Maintain emotional control, remember details, exercise judgment, and always work effectively including during heavy workloads or extremely stressful conditions
Work as a member of a team with moderate supervision
Transcribe information in an accurate and timely manner
React quickly and calmly in emergency situations
Analyze, organize, and prioritize work while adapting to changing priorities as the situation requires
Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

Maintains awareness of the status of field personnel and updates their status in the system.
Monitors emergency and general support radio frequencies.
Receives and transmits emergency and non-emergency calls to and from field units, supervisors, administration, support office personnel and other law enforcement agencies via radio, telephone, computer or other communication equipment.
Evaluates incoming radio or phone calls for proper action and initiates proper response.
Creates and maintains manual and/or computer automated records of communications activities.
Answers telephone calls from the public and provides excellent customer service.
Uses various computer systems for data entry, information retrieval and to generate memos, reports, correspondence, and distributes to appropriate sources.
Working conditions:

While performing the duties of this job, the employee will be wearing a headset and is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. Work in an environment with moderate noise level from several sources creating constant activity.

Secured office environment. Must have the ability to work any and all shifts, as assigned based on the needs of the organization.
Shift differentials are available depending on assigned shift. The center is open 24 hours a day, 7 days a week and 365 days a year.
Shifts are determined by shift bid. Most employees will work five (5) x eight (8) hour days per week.
Shifts are 6 am - 2 pm, 2 pm - 10 pm, and 10 pm - 6 am.

Additional Information

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.29% and the current contribution rate for PSPRS is 5.44% and up for the defined contribution plan and 9.81% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.gov/ or https://www.psprs.com/corrections-officer/

Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Apply Now!