Procedure Scheduler

General Job Summary: Vital to the success of organization with providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs. Responsible for scheduling surgeries, tests and maintaining provider’s calendar

Essential Job Functions:

• Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
• Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
• Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
• Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously. 
• Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare professionals.
• Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company.
• Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Provide guidance to patients/caregivers on completing necessary forms and information.
• Maintain/update physician(s) schedules and calendar(s).
• Compliance with HIPAA guidelines. 
• Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.

Education/ Experience:

• High school diploma or equivalent required. 
• Medical certification required with two to five years’ experience as a Medical Assistant preferred. 
• CPR/AED and First Aid Certification preferred.

Other Requirements: Must be patient care oriented with a team environment focus. Schedules will change as department needs change, including overtime and weekends. Weekly travel between locations. 

Performance Requirements:

Knowledge:

• Knowledge of the Companies Mission, Vision and Values.
• Knowledge of customer service principles and techniques.
• Knowledge of electronic health records and practice management systems.
• Knowledge of medical terminology.
• Knowledge of HIPAA guidelines.
• General knowledge of insurance guidelines.

Skills:

• Proficiency in computer systems and software used for scheduling purposes.
• Ability to confirm patient’s insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed. 
• Strong decision-making and critical thinking skills.
• Strong interpersonal and teamwork skills.
• Strong customer service skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.

Abilities:

• Ability to lead by example while projecting a pleasant and professional image.
• Ability to demonstrate compassion while caring for others
• Self-directed and motivated to proactively plan, prioritize, and complete tasks.
• Ability to maintain composure during challenging interpersonal interactions.
• Ability to handle multiple scenarios/ interruptions throughout the day.
• Demonstrates regular, consistent and punctual attendance.
• Exhibits desire to continuously learn, improve service deliver, and work in a team environment. 

Equipment Operated: Standard office equipment.

Work Environment: Medical office. 

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).