Procedure Scheduler

CPI Health is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.

As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.

We are seeking a highly organized and motivated individual to join our medical team as a full-time Procedure Scheduler in Austin, TX to coordinate and manage the scheduling of surgical procedures, ensuring all necessary resources are aligned for exceptional patient care.

Responsibilities:

• Answer a multi-line phone, speaking clearly and in a mature, professional manner.
• Assess patient’s need, transfer appropriately.
• Triage overflow calls, take messages from patients and voicemail.
• Responsible for scheduling patients for follow-up appointments; verifying demographic and insurance information and document any changes in medical or health history.
• Insurance Verification – New patient consults (contacting insurance company; verify eligibility, ID numbers, mailing address for insurance company and etc.)
• Demonstrate general knowledge of clinic procedures and answer general questions related to them.
• Give patients appropriate instructions for procedures, such as what they need to bring with them to the appointment i.e., films, reports, ID, and insurance cards).
• Distributes confirmation and welcome letters.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
• Demonstrate patience, compassion, kindness, and empathy. Provides clear explanations of appropriate patient-related policies.
• Maintain patient confidentiality in accordance with established policies.
• Complete assigned worklog tasks accurately.
• Adhere to the company’s Scheduling Guidelines. Reads, follows, and applies all appropriate procedures and protocols.
• Effectively communicates with all providers and staff members.
• Performs other duties as assigned to support the mission, values, and strategies of CPI Health.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.

• High School diploma or equivalent.
• Strong knowledge of eCW EMR software mandatory
• 2+ years of experience in surgery and/or procedure scheduling preferred.
• Knowledge of pain management care preferred.
• Knowledge of medical terminology and medical environment a plus.
• Exceptional customer service skills.
• Excellent organizational and computer skills.
• Ability to multi-task, problem solve, and prioritize tasks based on urgency.
• Excellent usage of Multi phone line system and heavy computer use.
• Friendly and professional telephone manner.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness, and desire to be team player.
• Excellent organizational, oral and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.

Pay rate: $19 - $20 per hour

Schedule: Full-Time, 40 hours per week, Monday - Friday

Location: Capitol Pain Austin, Austin, TX 78749

Comprehensive Benefits plan including:

• Medical, Dental, Vision insurance
• Paid Time Off (accrued)
• Flexible Spending Account for Health & Dependent Care
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long-Term Disability
• 401(k) with matching