Procedure Scheduler

Benefits:

• Competitive Health & Welfare Benefits


• HSA with qualifying HDHP plans with company match


• 401k plan after 6 months of service with company match (Part-time employees included)


• Employee Assistance Program that is available 24/7 to provide support


• Employee Appreciation Days


• Employee Wellness Events

Minimum Qualifications:

• Two years of experience in the healthcare field is required with previous call center experience is preferred.


• Minimum one year in scheduling or insurance verification

Preferred: Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

Essential Function

• Schedules in-office procedures within the required time as designated by the department policies and procedures. 


• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.


• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.


• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels. 


• Communicates clinical instructions needed for appointments/procedures.


• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.


• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.


• Accurately updates patient information in the practice management system and EMR.  Performs all required documentation of work completed.   


• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.


• Other duties as assigned.