Process Analyst

Ingram Content Group (ICG) is seeking a Process Analyst to support the Product team in our La Vergne, TN office, right outside of Nashville. In this position, the primary responsibilities involve analysis that supports the execution of process improvement initiatives within the Product Group. This includes internal user training and education, documentation of process improvement recommendations and other policies and procedures that support the goals of the Product Group. This role will support the management of system issues that affect process improvement initiatives or the Product Group. Finally, you will have the ability to apply current knowledge of Ingram policy, procedures & systems practices to support process improvement projects.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• High school diploma or equivalent with 3-4 years experience in business work environment required

Preferred Qualifications:

• Project management experience/process improvement
• Proficiency in Microsoft Office Suite, with strong working knowledge of Excel
• Research experience supporting business or operational decisions 

Key Responsibilities:

• Supports the analysis of process improvement initiatives. Assists Product Management in determining appropriate execution of process improvement projects and opportunities for future improvement initiatives.
• Helps identify system and process enhancements that benefit the organization and ensure an optimum environment through Product Group systems, processes, and integration improvement.
• Performs item and publisher data maintenance and ensures the integrity of data used in various internal applications.
• Communicates and collaborates with numerous departments or stakeholders to ensure project support or customer support. Build strong relationships with key counterparts and stakeholders at IBC, IPS, LS, and IT. Support in establishing/maintaining documentation of process improvement initiatives and other policies and procedures that support the Product Group.
• Establishes and applies “best practice” procedures for the Product Group, as it relates to system and process integrity.
• Responsible for internal training/education and the communication of any process improvement recommendation that is accepted for implementation by product group leadership and/or senior staff.

Hiring Salary Range: $58,298K - $$72,657K. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish