Process Excellence Specialist

Join our team as a Process Excellence Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Process Excellence Specialist in the Technology Division, you will drive the continuous improvement of Technology governance, processes, and organizational effectiveness. You will work closely with stakeholders across Technology, Risk, Compliance, and Internal Audit to ensure that processes are efficient, compliant, and aligned with regulatory requirements. By promoting best practices, supporting strategic initiatives, and strengthening performance management, you will help enable a high-performing and well-governed Technology organization.

How You Will Make an Impact:

• Support Technology & Security leadership in delivering strategic initiatives, governance activities, and departmental priorities

• Maintain and improve governance frameworks, processes, and reporting to support effective decision-making

• Partner with Risk, Compliance, Legal, and Audit teams to ensure regulatory and governance requirements are met, including DORA-related activities

• Drive awareness and adoption of policies, standards, and AI-related initiatives across the department

• Facilitate cross-functional collaboration, communication, and operational coordination

• Act as a key point of contact for employees on governance, policies, processes, and operational matters

• Coordinate leadership activities, departmental events, onboarding, employee engagement initiatives, and subcontractor management

What Makes You a Great Fit:

• Experience in IT governance, process excellence, organizational effectiveness, or a similar role supporting senior leadership

• Strong understanding of IT governance, operating models, controls, and industry frameworks such as ITIL and NIST

• Experience with performance reporting, KPIs, KRIs, OKRs, and continuous improvement practices

• Background in banking or another regulated industry with knowledge of risk, compliance, audit, and regulatory requirements

• Familiarity with DORA, EBA guidelines, and Agile ways of working

• Strong stakeholder management, communication, coordination, and organizational skills

• Proactive, detail-oriented, and execution-focused mindset

• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 3,490-4,360 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 31st of July. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!

NB! This is a temporary position covering a maternity leave. As an agile and evolving organization, we continuously create new opportunities, and while we cannot guarantee future roles, there may be possibilities to continue your career within Luminor based on business needs.