Process Improvement Consultant

The Process Improvement Consultant is responsible for identifying and executing large-scale process improvement opportunities and initiatives, monitoring projects and participating in cross-functional process improvement project teams in support of provider onboarding and experience. This position will also drive process and systemwide issue resolution. This resolution work includes serving as the team's representative and partnering with other leaders in the enterprise to ensure success. This position will also participate in cross-divisional and departmental initiatives and act as a trainer to the functional teams.

• Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs.
• Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status.
• Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities.
• Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders.
• Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives.
• Responsible for building and maintaining a strong knowledge base in assigned areas of expertise.
• Lends technical and functional systems-specific knowledge throughout the end to end process.
• Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements.

• 2 or more years of experience in process improvement initiatives w/ bachelor’s degree.
• Preference for candidates with experience in PEGA and project / product management.
• Strong analytical skills and can perform extensive data and root cause analysis.
• Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration).
• Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration.
• Ability to develop, implement, and maintain analytical tools and models.
• High level of knowledge of contract/policy processing concepts, policies, guidelines and systems.
• Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology.
• Ability to effectively adapt to change and is comfortable handling risk and uncertainty.
• High level understanding of process flows and can identify roadblocks and devise solutions to improve processes.
• PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills; Smartsheet certification preferred;
• Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations.
• Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team.

Licenses
• Six Sigma Green Belt Certification. Pref'

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
Pay Grade 21. $80,500 - $174,300 Nationally