Process Improvement Manager

Process Imp Standardization Mg

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.


A Brief Overview
The Process Improvement Manager is responsible for driving continuous improvement initiatives across the Safelite field operation with a focus on enhancing efficiency, quality and customer satisfaction. As the Manager of Process Improvement, you will be responsible developing and executing process improvement plans, managing project timelines, and monitoring progress against key performance indicators. You will work closely with and lead cross-functional teams to identify opportunities for improvement and implement best practices to streamline processes and reduce waste resulting in a culture of excellence. Other aspects of the job include team building and group facilitation, compiling and analyzing data, and preparing training materials.

What you will do

• Develop and implement process improvement plans to drive operational efficiency within multiple facilities or across multiple departments. Plans and assigns work accordingly.


• Manage project timelines, stakeholder engagement plans, and business case objectives to ensure successful implementation of process improvement initiatives.


• Monitor and conduct data analysis on key performance indicators to identify areas of improvement and track progress against targets.


• Facilitate cross-functional teams to identify opportunitites for improvement, develop action plans and implement standard best practices


• Collaborate and engage with key stakeholders and provide regular updates on progress of process improvement initiatives, including successes, challenges and next steps


• Assists in the development of process solutions to a wide range of difficult problems ensuring consistency with organization objective


• Train and mentor team members on process improvement methodologies and techniques to build internal capability and drive a culture of continuous improvement


• Influences executive stakeholders to action on key business decisions and major change initiatives. Creates and delivers presentations on business case progress and project results to senior leadership.


• Create standard best practices and replicate to improve performance and generate business benefits

Education Qualifications

• Bachelor's Degree Preferred or

Experience Qualifications

• 7-9 years Preferred

Skills and Abilities

• Knowledge and experience of process improvement methodologies (Lean, Six Sigma) (High proficiency)


• Knowledge and experience with change management approaches (Medium proficiency)


• Facilitating project teams to solve complex problems (High proficiency)


• Must be able to travel 25% (High proficiency)


• Experience with Visio or other process mapping software experience (High proficiency)


• Strong communication and interpersonal skills including ability to present, influence and interact with all levels of management. (High proficiency)


• Experience facilitating project teams to solve complex problems. (Medium proficiency)

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.