Process Improvement Manager

JOB SUMMARY:

The Process Improvement Manager will lead enterprise-wide initiatives that enhance operational efficiency, reduce costs and risk, and improve overall performance. This role will be responsible for analyzing existing workflows, identifying inefficiencies, and implementing strategic improvements. Working cross-functionally, this role influences and collaborates with all tiers of the organization to promote sustainable change and alignment.

ESSENTIAL JOB DUTIES: 

• Analyze and map current business processes to identify areas for improvement.


• Lead cross-functional teams in the design and implementation of process improvement initiatives.


• Challenge assumptions to uncover better outcomes and drive forward-thinking solutions.


• Develop and track KPIs to measure the effectiveness of changes.


• Champion continuous improvement methodologies.


• Collaborate with stakeholders to ensure alignment with business goals and long-term value creation.


• Develop business cases and cost-benefit analyses to support proposed changes.


• Ensure business processes are documented and communicated effectively.


• Monitor compliance and ensure sustainability of improvements.


• Serve as a mentor and coach to team members, fostering professional growth and skill development.


• Other duties as assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. 

Education, Training, Certifications: 

• High school Diploma, or equivalent, required.


• Bachelor’s in Business Administration, strongly preferred.

Experience, Knowledge, Skill Requirements:

• 7+ years of experience in process improvement, operations, or project management, strongly preferred


• Certification in Lean, Six Sigma (Green/Black Belt), or similar methodologies preferred.


• Experience in change management and organizational transformation.


• Strong analytical and problem-solving skills.


• Ability to manage multiple projects simultaneously.


• Strong leadership and team facilitation skills.


• Construction knowledge is a plus.

Communication Skills:

• Excellent communication and interpersonal abilities.


• Ability to collaborate effectively with team members and hiring managers.


• Attention to detail and discretion in handling confidential information.

Systems and Software Skills:

• Proficiency in process mapping tools and data analysis software (e.g., Visio, Lucid, Power BI).


• Familiarity with ERP systems and digital process automation tools.

Other Qualifications:

• Valid driver’s license with acceptable driving record required. 


• Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.


• Occasional travel required, up to 20%.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements: 

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. 

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.  While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.