Process Improvement / Quality Manager

The Process Improvement/Quality Manager is responsible for the management of the site’s Quality Management System which includes upholding our International Organization for Standardization, ISO9001 certification, meeting quality objectives and implementing procedures or methods to ensure products meet specification.  The Manager is part of the site Leadership Team and has several exempt and non-exempt employees supporting a 5 day, 24 hour manufacturing operation consisting of five businesses.

Job Responsibilities

• Lead the implementation and development of Lean Manufacturing principles across the facility.


• Design strategies to streamline operations using Lean tools.


• Develops employees in their knowledge and use of Lean tools.


• Commissions and guides teams designed to solve systematic problems.


• Drives cultural change.


• Ensuring the Process Improvement/Quality Department is properly trained and follows all safety practices.


• Managing the daily scheduling of tasks, including vacation and overtime coverage.


• Hiring well qualified personnel to continue to build a strong team.


• Providing leadership and guidance for the department and the site to improve overall quality.


• Work with our Customer Service Department, Operations Managers and customers to manage & establish quality expectations.


• Play a vital role in developing our Continuous Improvement program.


• Develop and ensure attainment of a formal people plan, including training courses, for all plant employees that is connected to their individual and company development needs.


• Ensure timely and effective plant communications through various means, e.g. departmental staff meetings, safety meetings, Gemba walks, etc.

Job Qualifications

• Bachelor's Degree in related field is desired, but not necessary with 5+ years of experience in a manufacturing environment.  Those without a degree that have an equivalent combination of experience and education will be considered.


• Minimum of 3 - 5 years of related experience in an industrial manufacturing environment.


• Experience with making critical decisions and leading people during stressful situations Excellent organization and leadership ability.


• Strong understanding of Lean systems in a manufacturing environment.


• Exceptional written and verbal communication skills.  Ability to adjust content to match audience. 


• Excellent troubleshooting and problem solving skills.  A critical thinker.


• Desire to teach or train coworkers.


• Strong attention to detail.


• Root cause problem solving, analysis of data using MiniTab, integration of existing logs into SAP data entry by operators, Excel PivotTable analysis of data.


• Familiarity with ISO standards are a must.

Preferred Qualifications

• Knowledge of American Society for Quality, ASQ, standards.

• Lean Six Sigma background.