Process Support Engineer III

Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust Apply your growing knowledge of best practices to offer a new perspective using existing solutions Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements Bachelor's degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field 4-7 years of experience in the semiconductor fab or equipment industry Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders Communication proficiency in English language Master's degree or PhD in a related field