Processing Specialist I

HERITAGE SOUTH COMMUNITY CREDIT UNION

Job Description

POSITION TITLE: Processing Specialist I

SALARY STATUS: Hourly/Non-Exempt

REPORTS TO: Processing Manager

Core Expectations:

At Heritage South Community Credit Union, our mission is to Help When Others Won't. This brand and culture are the driving force behind our financial institution. We ask our team members to "dig deeper" in their interactions with our members, finding solutions to improve their financial well-being when others would simply say no.

As a team member, you will be expected to align with our core values. These values are essential to achieving our mission. They are:

• Be Well Trained and Competent
• Be Considerate and Respectful of Members and Coworkers
• Be Compassionate
• Be Creative and Find Solutions
• Be Consistent and Professional
• Be Trustworthy and Accountable
• Be Timely
• Be a Team Player
• Deliver Exceptional Service Beyond What is Expected
• Have Fun

As a not-for-profit financial institution, we strive to be different. We believe in the cooperative philosophy of people helping people. We will never forget that our credit union is owned by its members. We exist to provide quality financial services to our community, often when no one else will. If you're looking for a place to start a rewarding career you can be proud of, then Heritage South Community Credit Union might be the place for you.

Qualifications of Position:

• General knowledge and understanding of financial institutions/services and customer/member service principles
• Ability to prioritize tasks, and deal effectively with competing and changing priorities to meet deadlines
• Minimum of One-year experience in a credit union or bank preferred
• Possess effective communication, organization, and technical writing skills
• High School Diploma or GED required
• Excellent problem-solving skills; must be even-tempered with the ability to assist members with problem accounts

Position Duties and Responsibilities

• Manage ach-request email, assigns task to appropriate staff within the Processing Department. If received in error forward to appropriate department.
• Assist members with ACH, debit card, wires, and share draft processing inquiries.
• Assist members with questions/inquiries about payroll deduction and automatic transfers.
• Assist members with lost or stolen debit cards and lost or stolen check books.
• Assist members and staff with debit card dispute forms. Fraud and non-fraud
• Assist members with balancing and resolving problems with checking accounts.
• Assist members with more in-depth account history such as printing statements, copies of drafts, copies of deposited items, and copies of cashiers checks or money orders.
• Assess accounts to determine whether fees are to be refunded at member’s request.
• Responsible for all daily functions of the share draft program, reports, troubled accounts, and process and validate draft returns and uploads in a timely manner.
• Handle all aspects of the Overdraft Privilege Policy. Such as but not limited to mailing letters, processing charged off accounts, and making phone calls.
• Review and process all ACH and Payroll related reports as assigned by the Processing Manager, ensuring accuracy and timely completion.
• Manage all travel notes, debit card request to be mailed, and VAU on new and old cards.
• Help manage any reports within the department to make sure they are processed in a timely manner. 
• Manage the intake of all forms, with completeness and accuracy such as but not limited to, stop payments, transfer authorizations, ach authorizations, written statements of unauthorized, fraud and non-fraud forms.  
• Sign in to respective call queues daily and assist members.
• Be able to assist in opening new accounts when necessary.
• Assist co-workers as a backup for all aspects of the Processing Department. As well as back up to the Call Center. 
• Responsible for ensuring compliance with departmental standards and processes.
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested.
• Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers.
• Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling member requests.
• Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
• Maximize personal productivity by utilizing dedication and drive, insightful listening skills, attention to detail, and adaptability to achieve all levels of member, credit union, and personal goals.
• Must be able to travel and work at other Credit Union branches as needed.
• And other duties as assigned.

Regulatory Compliance & Confidentiality

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

• General knowledge and understanding of financial institutions/services and customer/member service principles
• Ability to prioritize tasks, and deal effectively with competing and changing priorities to meet deadlines
• Minimum of One-year experience in a credit union or bank preferred
• Possess effective communication, organization, and technical writing skills
• High School Diploma or GED required
• Excellent problem-solving skills; must be even-tempered with the ability to assist members with problem accounts