Product Analyst

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. 
 
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. 

The Product Analyst plays a critical role in ensuring our internal teams and customers are equipped with the knowledge, tools, and resources to maximize product adoption and success. This position bridges the gap between product development and customer support by supporting enablement strategies, managing knowledge resources, and facilitating clear communication channels. 

 What You’ll Do  

• Participate in the development and delivery of product enablement programs for internal teams and external stakeholders, using tools such as Azure DevOPS. 

•  Assist with creation of training content, user guides, and onboarding materials for new product features and releases.  

• Partner with Product Management, Marketing, and Customer Success to ensure consistent messaging and alignment.  

•  Assist with workshops, webinars, and knowledge-sharing sessions to drive product understanding and adoption.  

• Create and maintain SharePoint knowledge repositories used by internal stakeholders to support and educate customers.  

•  Triage Product-related inquiries via Atlassian Jira and ensure needed information is relayed and documented in a timely manner.  

Who You Are  

• A proactive communicator with strong presentation and facilitation skills.  

• Skilled in translating complex product concepts into clear, actionable content.  

• Highly organized and detail-oriented, with a passion for learning and teaching. 

• Comfortable working cross-functionally in a fast-paced environment. 

Why First Advantage is Your Next Big Career Move   
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. 
 
What Are You Waiting For? Apply Today! 
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! 

The salary range for this position is approximately $55,000-$65,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

We have great people here and are looking for more. Come join us!
 

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.