Product Compliance Engineers

Description

Product Compliance Engineers evaluate and understand industry technical compliance requirements that impact Arrow’s products. Additionally, Product Compliance Engineers evaluate and comprehend technical characteristics of Arrow’s products to assist in the approval and deployment of those products into the regulated marketplace. Product Compliance Engineers serve as key contributors to the resolution of field issues that may occur with Arrow products through coordination with other relevant departments on the diagnoses, reporting, and remediation of field issues. Product Compliance Engineers are expected to be the primary technical contact for key gaming regulatory agencies and independent test labs that require unique technical support or jurisdictions that represent key risk areas for Arrow. Product Compliance Engineering is an inherently technical role and one that requires basic understanding of computer architecture, gaming-specific technical requirements, Arrow technical product knowledge, complex problem solving, and critical thinking. 

Essential Job Functions: 

• Effectively collaborates with multifunctional teams including, but not limited to, Engineering, Project Management and Executive Leadership on new product development and existing product improvements. 
• Works closely with all departments and stakeholders to provide input and oversight regarding identified product      field issues, to include regulator communications, assistance in creating and distributing appropriate regulatory notifications and tracking through to resolution.
• Identifies and reports product compliance risks to management.

· Establishes and maintains effective working relationships and communication channels with regulatory authorities/testing agencies.

• Builds strong product knowledge and requirements knowledge, to help forge world class relationships with regulatory/testing agency staff.

· Takes an active role in the preparation for product submissions as well as any high-performance items, as required.

• Researches, manages, and assists in the resolution of issues or discrepancies that the regulatory/testing agencies encounter during the submission/testing process.
• Serves as the point of contact for regulatory agencies and independent test labs regarding all product submissions and dispositions and reports status. Interprets laws, rules, and regulations to determine filing and reporting requirements for      regulatory agencies. This may also include working with legal counsel in the negotiation process for changes  to regulations where appropriate and required for product approvals. 
• Keeps abreast of any new requirements or changes to existing rules, regulations and legislative requirements that may impact the company’s products. 
• Performs other duties as assigned.

Requirements

Education: 

· Bachelor’s Degree in Engineering/Technical field or equivalent technical experience.

· Minimum two (2) years of experience in gaming compliance, gaming operations, or another comparable regulated field.

Required Experience:

• 0 - 5 years of relevant Technical Product Compliance work experience

Knowledge, Skills, & Abilities:

• Commitment to excellence in customer service.
• Strong interpersonal and verbal communication skills.
• Ability to exercise discretion and utilize effective negotiation skills.
• Proficiency  with Microsoft Office.
• Detail-oriented and organized.
• Strong written communication skills.
• Ability  to work positively in an open-concept team environment.
• Ability to analyze and resolve issues in a timely manner.
• Travel required as needed, approximately 20%