Product Coordinator

Description

ABOUT US 

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. 

OUR VALUES  

• Driven by service  
• An inherent passion for travel  
• Commitment to our customers and to our people  
• Commitment to corporate social responsibility and our 5-year sustainability strategy 

Position Summary

 A Product Coordinator plays a key role in supporting the product department and ensuring smooth operations. Reporting to both the Product Director and a designated supervisor, you'll handle essential administrative tasks, including maintaining accurate reports and spreadsheets, while overseeing the quality control of all product-related materials and sites. You'll also collaborate with various departments across the brand to efficiently execute assigned duties. 

This role is considered to be a hybrid role you'll need to come in 1-2 days a week.

Requirements

Key Responsibilities

• Product SharePoint Management: Create and maintain the Product SharePoint site to ensure accuracy and accessibility.
• Manuals & Image Library: Prepare and update product manuals and the image library for consistency and relevance.
• Training Materials Development: Develop PowerPoint presentations and voice-over training content to support team learning and development.
• Annual Kickoff Meeting Preparation: Collaborate with the team to design and prepare presentations for the yearly kickoff meeting, ensuring effective communication and engagement.
• Passenger Minimum Numbers: Maintain the passenger minimum number spreadsheet to support operational decision-making.
• MXP System: Work with the MXP system to manage and streamline product data.
• Quality Control & Proofing: Ensure accuracy of product information across brochures, cruise companions, website content, documentation, and other sales and marketing materials.
• Website Collaboration: Work with the Marketing Department to uphold quality control standards for the Uniworld website.
• Comparative Analysis: Create comparisons for ships, product offerings, new itineraries, and industry trends.
• Survey Reporting: Compile and analyze survey data for key destinations—including Vietnam, Cambodia, Egypt, India, and Peru—to assess performance and identify areas for improvement.
• Passenger Count Management: Maintain accurate passenger records and generate summary reports for extensions and cruise/tour programs, ensuring up-to-date reporting.
• Internal Inquiries: Respond to staff questions, providing timely and accurate information.
• Project Support: Assist the product team with various projects, contributing to the development and enhancement of offerings.
• Additional Duties: Perform other responsibilities as needed to support overall team objectives.
   

About you!

• Strong problem-solving skills, attention to detail, and ability to work well with others
• 1-2 years of administrative experience
• 1-2 years of customer service experience
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Excellent written and verbal communication skills
• Strong organizational skills, self-motivated, and able to prioritize tasks with minimal supervision.

SALARY DESCRIPTION

• $22 -$24 hour

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!