Product Enablement Specialist - Tulsa, OK - Hybrid

** Located in Tulsa, OK - Opportunity to work from home part time.**

The Product Enablement Specialist supports Naturals2Go’s Coffee, Smart Coolers, Micro Markets, and Vending segments.

• The role ensures internal teams and operators are equipped with accurate information, practical guidance, and effective training, serving as the product subject matter resource across the organization.


• This position develops customer-facing materials, training programs, and onboarding tools to drive product adoption and operator success.


• The role contributes insights and feedback that influence product strategy but does not own segment strategy, pricing, or roadmap decisions.


• The ideal candidate is organized, collaborative, and skilled at translating product features into clear business benefits
  

Core Responsibilities
1. Product Knowledge & Internal Support: Develop and maintain strong working knowledge of Coffee, Smart Coolers, Micro Markets, and Vending products. Serve as a go-to resource for internal teams regarding product features, use cases, and basic implementation questions. Support leadership with structured product feedback and operator insights.
2. Sales & Partner Training: Train customer-facing personnel, including Business Development (BD), Account Managers (AM), Trainers, Business Operations Sales, the Growth team, and Distribution partners.

Develop and maintain structured training materials (presentations, guides, recorded sessions). Provide product positioning language and feature/benefit clarity for sales conversations. Support onboarding training for new personnel.
3. Operator Support Materials: Create and maintain practical, easy-to-use operator resources, including:
    Product Catalog (specifications, pricing ranges, ideal applications)
    Operator Data Sheets (features, specs, benefits)
    Location Flyers (“Why this is great for your location”)
    “How to Incorporate Into Your Business” guidance
    Operator Getting Started Guide (setup basics, operational fundamentals)
    Provide structured best practices while escalating advanced consulting needs to leadership when      appropriate.
4. Content & Platform Management: Serve as content owner/librarian for the 411 Vending Platform, ensuring materials are organized, up to date, and accessible, and auditing them periodically to eliminate outdated information. Partner with Marketing to ensure website images and product descriptions are current and to provide accurate product information for campaigns and collateral.
5. Feedback Consolidation & Continuous Improvement: Gather and consolidate operator and internal team feedback. Identify recurring themes and present insights to leadership. Recommend updates to training materials and product documentation. Support refinement of positioning and messaging based on field experience.
6. Marketing Support: Draft marketing briefs and positioning summaries for product segments. Provide input on usage, applications, and differentiators. Support launch materials for new or updated products.

Qualifications
Required:
3–5+ years of experience in vending, micro markets, office coffee, foodservice equipment, or related B2B environment
Experience in training, sales support, product coordination, or marketing support
Strong written and verbal communication skills
Ability to translate technical details into customer-friendly language
Highly organized with strong attention to detail
Comfortable presenting to internal teams and partners
Preferred:
Experience working with operators or distribution partners
Background in sales enablement or product marketing support
Familiarity with content management systems or LMS platforms
Experience developing onboarding or training documentation

**Ideal Candidate Profile**
This role is well-suited for someone who is operationally curious and detail-oriented, strong at documentation and process clarity, comfortable speaking in front of groups, collaborative across departments, and interested in influencing product direction without owning strategic decisions.

**Strong potential backgrounds include**

Former Account Manager or Sales Support Specialist, Marketing Coordinator in equipment or B2B services, Industry Trainer, or Operator Support or Business Development Support professional.

Compensation Range
Base Salary: $60,000 – $85,000