Product Integration Team Manager

Essential Job Functions

• Demonstrates SoundOff Signal’s Core Values in daily interactions with internal and external customers.
• Responsibility for the Product Integration team who works with our Customers, Sales, and Technical Service teams to provide expert product support: 
• Provides on-site support for product installation and configuration for vehicle upfitters. (e.g., programming, diagnostics, functions/features, etc.)
• Offers guidance on automotive electronics and upfitting to help customers achieve optimal results using SoundOff Signal products.
• Troubleshoots and resolves issues related to SoundOff Signal products and systems.
• Provides feedback and suggestions to enhance SoundOff Signal's products and services. Help customers create new vehicle integration recommendations and build sheets.
• Customer support to help achieve company sales objectives.  

• Mentor and develop Product Integration Specialists. 
• Establish and meet KPIs that support and align with corporate goals.
• Ability to travel up to 75%, including some weekend work.
• Must have and maintain a valid driver’s license; maintain auto insurability status; and U.S. passport.
• Able to perform job consistently without excessive absenteeism or tardiness.
• Additional duties as assigned. 

Job Requirements

• Minimum of 2 years of leadership with direct reports required.
• Experience leading remote employees preferred.
• Associate degree in Electronics. Equivalent combination of education and experience may be considered.
• Minimum of seven (7) years of vehicle installation.
• Experience in Installation of third-party accessories in Emergency Vehicles.
• EVT Certification preferred.
• Excellent skills in the following areas:
• Organization, written and verbal communication
• Accuracy
• Multi-tasking
• Installation and implementation of emergency equipment into emergency vehicles.
• Public Speaking and group training
• Technical support team development

• Knowledge of vehicle electrical wiring systems and mechanical systems (disassemble vehicle).
• Experience with designing wire schematics dealing with add-on equipment.
• Extensive knowledge of 12v electrical systems.
• Ability to work independently in a dynamic fast paced environment, with minimal supervision.
• Strong conceptual thinking/problem solving skills
• Excellent customer and inter-personal skills.
• Demonstrated ability in taking initiative to proactively evaluate existing sales strategies and recommend changes, when appropriate.
• Ability to work with people in a cooperative environment.  
• Microsoft Office Suite Programs.
• ERP Software experience beneficial.

Working Conditions

• Mostly office environment, occasional light manufacturing environment 
• Fast-paced, team-oriented environment
• Low noise level in a temperature-controlled setting
• Some level of domestic and/or international travel may be required
• May work remotely
• Mostly normal business hours with occasional need to flex hours
• May work onsite at customer locations