Product Manager

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. 

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Lob is seeking an energized Product Manager to help us navigate the complexities of our scaling mail logistics platform. In this role, you will be a problem-solver who bridges the gap between customer needs and technical execution. You’ll start off focused on Finance projects, such as usage billing, pricing simulations, and dynamic discount logic. We are looking for someone with a natural curiosity, a sharp product sense, comfortability with financial topics, and a relentless drive to get things done.

Key Responsibilities

• Own delivery for your product area, balancing quality, speed, and stakeholder expectations to meet commitments


• Demonstrate attention to detail when executing large-scale projects, ensuring proactive communication with the right stakeholders at the right times.


• Gain a deep understanding of internal Accounting workflows, so as to write SOPs and lead trainings as they adapt to new tooling


• Identify potential risks early in the product lifecycle, navigate trade-offs alongside teammates, and use decisive judgment to keep high-impact work moving forward


• Drive roadmap strategy by conducting deep user research, translating complex technical insights into "Jobs To Be Done," championing the customer, and weighing expected business impact against core company goals.


• Practice a clear and concise communication style, with the ability to translate technical concepts for non-technical stakeholders. 


• Take initiative and follow through on projects that increase the Product team’s collective ability to derive actionable insights from customer data. 


• Act as a champion for emerging AI technologies, and actively work with AI to streamline the product process from design prototyping to QA

Qualifications

• Experience: 2+ years working in a B2B software startup environment as a PM or Solutions/Deployment Engineer


• Domain Expertise: Previous experience working with accounting teams, financial software, or supply chain management


• Interest in the Product Discipline: A palpable excitement for learning, growing, and leveling up strategic product skills.


• Technical Aptitude: Comfortable jumping on technical calls with engineers and contributing to architectural discussions.

Compensation Information

The total compensation package for this role is comprised of an annual base salary + variable, and RSUs. 

Annual base salary: $130,000 - $137,500 + Variable: $13,000 - $13,750