Product Manager - Merchant - Healthcare Payments - Vice President

Drive the development and evolution of healthcare payment solutions by translating customer needs, market insights, and business priorities into impactful product outcomes.

As a Product Manager, Vice President on the Healthcare Payments Consumer Receivables and Digital Channels team, you will own and drive key product domains within our merchant acceptance and payment device portfolio. You will identify market opportunities, incorporate customer and industry insights into the product roadmap, and partner with engineering, operations, risk, sales, and client-facing teams to deliver scalable payment solutions. Acting as the voice of the customer, you will define requirements, prioritize investments, and lead product initiatives through the software development lifecycle to enhance healthcare payment experiences and deliver measurable business value.

• Define and execute product strategy, roadmap, and priorities for healthcare payment solutions, including payment devices, card processing, eCheck, and merchant funding capabilities.
• Identify market opportunities and customer needs through client engagement, industry research, competitive analysis, and data-driven insights.
• Develop business cases and product recommendations that align customer needs with organizational objectives.
• Partner with engineering teams to deliver scalable, resilient, and compliant solutions from discovery through launch.
• Translate customer needs and market requirements into functional requirements, user stories, and prioritized backlogs.
• Monitor product, operational, and financial performance metrics to inform product decisions and roadmap priorities.
• Collaborate with risk, compliance, legal, and controls partners to ensure products meet regulatory, security, and business requirements.
• Develop expertise in the healthcare payments landscape, including patient payments, premium payments, provider collections, and emerging digital payment experiences, to support product strategy and innovation.