Product Mananger

Job Title: Senior Product Manager
Industry: Information Technology / Enterprise Software / IT Service Management (ITSM)
Location: Washington, DC; Client Site
Job Status: Full-Time

Summary:

Our client is seeking a Senior Product Manager to lead the vision, strategy, and execution of an enterprise workflow management platform supporting mission-critical operations. The successful candidate will manage the product lifecycle from strategy through implementation, collaborating with business stakeholders, technical teams, and security partners to deliver scalable, user-centered workflow solutions. This role will drive Agile product development, prioritize initiatives based on business value, and continuously improve platform capabilities and user experience.

Key Responsibilities:

• Define and manage the product vision, strategy, roadmap, and lifecycle for enterprise workflow management platforms.


• Gather, analyze, and document business, functional, and technical requirements from stakeholders.


• Translate business requirements into product specifications, user stories, acceptance criteria, and prioritized product backlogs.


• Partner with business, IT, security, compliance, and operations teams to develop and deliver IT Service Management (ITSM) workflows and platform capabilities.


• Conduct user research, workflow analysis, journey mapping, and product discovery to identify business needs and improve user experience.


• Prioritize product features and enhancements based on business objectives, user feedback, data analysis, and key performance indicators (KPIs).


• Lead Agile/Scrum product development teams through planning, sprint execution, testing, release, and continuous improvement.


• Define and monitor product success metrics and implement improvements based on performance data and customer feedback.


• Communicate product strategy, roadmap, priorities, and project status to executive leadership and cross-functional stakeholders.


• Balance short-term product delivery objectives with long-term platform strategy and scalability.


• Support service desk, incident management, change management, and workflow optimization initiatives.


• Manage ongoing product enhancements, platform governance, and operational support activities.


• Collaborate with technical teams to ensure secure, compliant, and scalable enterprise solutions.


• Perform other related duties as assigned. 

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field.


• Minimum of ten (10) years of professional experience.


• Minimum of six (6) years of direct product management experience, including at least three (3) years managing enterprise software platforms.


• Experience with enterprise product management and product roadmap development.


• Experience gathering requirements, conducting business analysis, and managing product backlogs.


• Experience writing user stories and working within Agile/Scrum methodologies.


• Strong stakeholder management and cross-functional collaboration skills.


• Knowledge of IT Service Management (ITSM) principles and frameworks.


• Experience managing service desk/help desk workflows, incident management, and change management processes.


• Experience with ServiceNow.


• Ability to analyze data and prioritize product initiatives using KPIs and user feedback.


• ITIL 4 Foundation Certification, Certified Product Manager, or equivalent certification preferred.