Product Operations Associate

Job Title: Product Operations Associate

Monthly Pay: $3,721 - $5,558 USD per month

Summary:

Each shift begins with reviewing incoming product requests, checking outstanding updates, and organizing the product operations queue. This role keeps product information dependable so teams can make informed decisions and prepare coordinated releases. The associate sits within the product operations team and works under a product operations team lead. Daily collaboration includes product managers, customer support colleagues, and release coordinators. This fully remote position offers work from home in Oklahoma, United States, with desk-based responsibilities throughout the shift. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming requests from shared queues, emails, and internal submissions, identifying the product involved, the requested action, and any missing context before routing.
• Enter requests into a project management tool such as Jira, recording ownership, priority guidance, supporting links, and the next action using established team conventions.
• Check product feedback for duplicate entries, unclear descriptions, and incomplete details; ask the submitting colleague for clarification before sending items to product managers.
• Organize feedback into recurring themes using established categories, keeping customer observations separate from assumptions and preserving the context provided by customers and support colleagues.
• Update release readiness trackers in a spreadsheets and data entry tool such as Microsoft Excel, checking assigned owners, target dates, and outstanding operational tasks.
• Review standard charts and cohort summaries in a product analytics platform such as Mixpanel, noting usage trends for product managers without presenting observations as confirmed explanations.
• Prepare concise internal release updates from approved information, confirming feature names, availability notes, and support references with the responsible product manager before sharing.
• Follow up with task owners when updates are missing, and escalate blocked requests or conflicting priorities to the product operations team lead for direction.
• Support routine readiness reviews by organizing open questions, capturing agreed actions, and ensuring relevant colleagues can locate current product information and tracker links.
• Finish the shift with clear handover notes; work quality is judged through accuracy, turnaround, complete notes, and consistent follow-up on unresolved items.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting product operations, product teams, or shared work queues is preferred.
• Basic understanding of product lifecycles, release readiness, and the distinction between customer feedback, product requests, and approved product decisions.
• Ability to organize request details and maintain straightforward trackers while following established instructions and asking questions when information is incomplete.
• Familiarity with the named project management, spreadsheet, and product analytics systems is preferred; willingness to learn their routine workflows is important.
• Clear written communication for internal updates, clarification requests, handover notes, and concise summaries that preserve the original meaning of feedback.
• Basic familiarity with descriptive statistics, data visualization, trend analysis, and cohort analysis is preferred, including reading counts, averages, charts, and predefined user groups.
• A reliable computer, high-speed internet, and quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work with desk-based responsibilities performed from your home workspace.
• Structured onboarding and training on the named project management, spreadsheet, and product analytics systems.
• Regular check-ins with the team lead to review questions, priorities, and progress.
• Opportunities to build product operations, feedback analysis, release readiness, and internal coordination skills.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.