Product Ops Manager

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Product Operations Specialist (Technical)
Type: Contract
Compensation: $60–$80/hour
Location: Remote

Role Responsibilities

• Support program execution strategy for multiple products and platforms. Initiate 0 to 1 efforts, accelerate execution, and improve quality and outcomes for product objectives via programmatic and technical solutions.
• Write and optimize SQL queries to collect, transform, and analyze product data. Identify trends, patterns, and insights that inform business decisions.
• Build and maintain dashboards, reports, and visualizations using tools like Google Sheets. Communicate findings to stakeholders and support real-time decision-making.
• Leverage AI agents and tools to accelerate data analysis and automate repetitive tasks. Prototype solutions effectively.
• Identify program risks proactively. Develop data-backed mitigation plans and communicate updates clearly across cross-functional teams.
• Manage general program activities. Identify opportunities and predict roadblocks through data analysis. Strengthen cross-functional relationships and execute plans with technical rigor.

Qualifications

Must-Have

• 8+ years of relevant experience in consulting, strategy, operations, or equivalent program management.
• Proficient in SQL. Able to write advanced queries including CTEs, window functions, joins, aggregations, and data transformations.
• Experience with AI agents and AI-assisted workflows. Comfortable prompting and iterating with AI tools.
• Expert-level proficiency in Google Workspace, especially Google Sheets. Able to create detailed documentation, complex formulas, pivot tables, and automated workflows.
• Strong multi-tasking abilities with experience managing multiple workstreams.
• Self-starter mentality. Able to work independently and drive projects forward without close supervision.
• Eager to learn new tools and technologies quickly. Adapts to changing technical requirements.
• Effective critical thinking. Experience leveraging data to anticipate and unblock problems and drive solutions.
• Proven time-management and organizational skills.

Preferred

• Experience with VS Code or similar development environments.
• Experience with low-code/no-code prototyping or AI-assisted code generation.
• Experience building dashboards and data visualizations using tools like Tableau or Looker.
• Familiarity with data pipelines, ETL processes, or data infrastructure concepts.
• Experience working with engineering teams on technical specifications and requirements.
• Background in quality assurance, triage operations, or ML/AI validation workflows.
• Experience testing, developing, and implementing test strategies for products and features.

Compensation & Legal

• Hourly contractor
• Paid weekly via Stripe Connect

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.