Product Owner

Background and Opportunity

The Product Owner role, an exempt and remote position, at MSI Data is the ideal opportunity for an experienced, talented, and ambitious software industry professional looking to grow their career in a rapidly growing and dynamic market – service management software. As the Product Owner for our flagship, cloud-based Service Pro® enterprise, scheduling, and mobile field service software platform, you will define and lead delivery of the roadmap for the Service Pro product platform. The Product Owner will work closely with the Senior Leadership team to align strategic directions for the product roadmap.

The successful Product Owner will develop close relationships with customers to build insights for product capability as well as assess competitors. The Product Owner will assess Service Pro capabilities and identify opportunities to bring additional value to users. The Product Owner will work closely with the Product Development and Professional Services team to build the product backlog as a basis for development sprints. 

The Service Pro platform provides comprehensive field service capability to customers that provide service for mission critical assets. This is an opportunity to be part of an ambitious team that is delivering solutions to field service organizations today and leading the definition of what it can be tomorrow. 

Position Responsibilities:

Primary responsibilities of the Product Owner include:

• Lead the establishment of product priorities including new capabilities and product enhancements. Work with leadership team to align on priorities for the product roadmap.
• Works directly with Product Development teams on building the product backlog aligned with the roadmap and serves as input to the agile software development process.
• Define and write detailed User Stories, acceptance criteria, and supplemental specifications for development teams.
• Lead backlog refinement sessions and participate actively in all Scrum events (planning, review, and retrospective).
• Represents and discusses the product roadmap with internal and external stakeholders.
• Assesses field service market trends to inform our strategic direction. Monitor and assess competitors to establish differentiating positions.
• Work with customer operations teams to understand and assess current customer needs for the Service Pro platform.
• Monitor key product performance indicators (KPIs) and use data to make informed prioritization decisions.

Position Qualifications:

• BS or similar certification in Computer Science or related discipline
• 2-3 years software product ownership or product development experience
• Experience in Pragmatic Product Management or similar methodologies
• Excellent communication skills and ability to work in teams (internal and external)
• Proficiency with Jira or similar Agile lifecycle management tools.
• Demonstrated ability to manage complex stakeholder relationships and drive consensus.
• Experience or deep familiarity with Field Service Management processes (scheduling, dispatch, mobile workflows) is highly valued.