Product Safety Specialist I

WHO WE ARE

Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.

Mission Statement: To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.

POSITION OVERVIEW

Under the direction of the JHTT Quality Manager, the Product Safety Specialist is responsible for supporting Johnson Health Tech North America’s product safety program through investigation, evaluation, documentation, and continuous improvement of product safety. This role works side by side with Product Safety Technicians to review product safety reports, evaluate returned products, identify trends, and help implement corrective actions that reduce risk and improve product performance. The Product Safety Specialist provides day-to-day oversight of technicians while partnering cross-functionally with Customer Technical Service, Quality, R&D, Operations, Legal, and Factory Teams. This is an individual contributor role and does not include formal people management or supervisory responsibility. This role is in office 5 days a week. 

RESPONSIBILITIES

Product Safety: 

• Review product safety reports, customer complaints, and related data to identify potential safety issues, emerging trends, and areas for corrective action 
• Compile documentation for section 15(b) reports to CPSC 
• Work side by side with the Product Safety Technician to evaluate returned products, support inspections, document findings, and help determine root cause 
• Provide day-to-day guidance to the Product Safety Technician regarding case review, product evaluation, documentation quality, and follow-up actions 
• Conduct product safety evaluations and risk assessments to support decision making for product improvements, containment actions, and field remedies as needed 
• Document investigation results, prepare clear technical reports, maintain accurate records of product safety evaluations, returned unit reviews, and related actions 
• Partner with Customer Technical Service, Quality, R&D, Operations, legal, and factory teams to communicate findings, coordinate investigations, and support timely resolution of product safety concerns 
• Support the development and continuous improvement of product safety procedures, training materials, and standard work 
• Monitor applicable product safety requirements, standards, and best practices and help incorporate them into internal processes and product evaluations 

Travel and Communication: 

• Willingness and ability to travel to company locations, customer sites, or testing/manufacturing facilities as needed to support investigations on short notice. 
• Communicate effectively with domestic and global teams, including support outside normal business hours 

Education: 

• Bachelor’s degree required; degree in engineering, product safety, quality, safety management, science, or a related technical/business discipline preferred 

Experience: 

• 1+ years of experience in product safety or 3+ years in quality with a focus on testing, manufacturing, reliability, or a related technical role or discipline. 
• Experience investigating product issues, reviewing returned units, and performing root cause analysis  
• Exposure to consumer product safety standards (ASTM, CPSA), risk assessment, CAPA, or formal problem-solving methods preferred 
• Experience working with cross-functional teams in a manufacturing or product development environment preferred 

Other Requirements: 

• Strong verbal and written communication skills 
• Strong analytical, investigative, and problem-solving skills 
• Proficiency in Microsoft Office 365; experience with CRM, SAP, or similar business systems preferred 
• ASQ certification, such as CQE, CQT, or related quality certification, preferred but not required 
• Completion of the Society of Product Safety Professionals (SPSP) Fundamentals Program is valuable, but not required 

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

While performing the duties of this job, the employee may lift, push, and pull weights up to 50 pounds in situations to support operations when needed.  The majority of the time the employee will be involved in activities that require sitting, standing and walking in a production facility. The employee will need to grasp small objects and have visual acuity for operating the mechanical tools of the trade. While performing the duties of this job, the employee will regularly use tools such as multi-meters, calipers, and measurement blocks which expose them to electrical currents. The employee is occasionally exposed to risk of electrical shock, toxic or caustic chemicals and fumes or airborne particles. The noise level is usually moderate.  While performing the duties of this job, the employee should not be subjected to situations which negatively affect their health with respect to air quality or noise levels, etc. 

BENEFITS & PERKS

• Medical, dental, and vision insurance

• Company-paid life insurance and AD&D coverage

• 401(k) retirement savings plan

• Paid time off (PTO)

• FSA and HSA options

• Employee product discounts, wellness resources, and employee assistance programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.