Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

TOYOTA DE PUERTO RICO

Key responsibilities :

• Leads the launch, implementation, and ongoing management of connected vehicle services in Puerto Rico, ensuring operational readiness and alignment with local market needs and business objectives.
• Partners with internal business units, TMNA, and external vendors to deploy, sustain, and continuously enhance connected services in line with strategic and operational priorities.
• Represents Puerto Rico’s market needs by aligning local strategies with the Connected Technologies (CT) vision and ensuring all initiatives reflect regional business requirements.
• Oversees customer care and dealer support operations, establishing scalable processes that ensure consistent service delivery and a seamless customer and dealer experience.
• Manages vendor relationships, contract negotiations, and a $500K budget (including G&A), ensuring cost control, contractual compliance, and effective financial management.
• Drives system performance and reliability by identifying improvement opportunities, optimizing integrations, and maintaining high levels of system stability and customer satisfaction.
• Develops and executes dealer training, certification, and communication programs (product launches and customer messaging) to ensure effective adoption and consistent understanding across all audiences.
• Ensures timely project execution by proactively managing risks, resolving challenges, and optimizing resource allocation to meet key milestones and business objectives.
• Provides data-driven insights and actionable feedback to product owners and partners to enhance product quality, usability, and overall customer experience.
• Develops and coaches two analysts while advancing digital lead handling strategies by improving dealer processes, response times, and close rates on brand-generated leads.

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• Education: Bachelor's degree in business administration or related field.
• Experience: At least five to seven (5-7) years of project management experience.
• Hard Skills: Administrative and Procedural Skills, Data Analysis and Information, Management, Instructional Design and Training, Multimedia and Technology Proficiency, Operations and Performance Management, Sales and Talent Development.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.