Product Specialist

Ingram Content Group (ICG) is seeking a Product Specialist join our team in LaVergne, TN.  This individual works with Content Managers to achieve company goals for service level/fill rate, inventory turn and return rate.  They are responsible for data integrity in both the item and purchase order master databases.  This person ensures timely set-up of new products, manages maintenance of item master data and purchase orders, expedites purchase orders, and resolves discrepancies with suppliers.  The Product Specialist also serves as liaison between the Product Group and multiple internal departments (e.g. Customer Care, Sales, Logistics, Accounting), as well as stakeholders across multiple ICG business units (e.g. IPS, LSI), and suppliers.  They identify opportunities to enhance service level and drive efficiencies in the ICG supply chain. 

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• High School Diploma or GED
• 2 years intermediate proficiency in MS Word and Outlook plus experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation (e.g. vlookup)
• 3 years’ experience of input, maintenance and analysis of data
• 2-3 years prior experience conducting internet research using standard search tools.

Preferred Qualifications:

• Book industry experience

Key Responsibilities:

• Works closely with Product Group staff and suppliers to provide exceptional support.
• Meets all deadlines associated with accurate item set-up, and ongoing maintenance.
• Supports Sales, Customer Care, and other ICG stakeholders by responding to assigned JIRA support tickets within established timelines (typically 24 hours).
• Works with Content Managers and suppliers to enforce Ingram business policies.
• Collaborates with Content Managers on critical issues with suppliers.
• Participates as a positive team player within the Ingram organization, provides support as a product expert and supplier contact.

Hiring Salary Range: $21.74/hr - $26.94/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish