Product Specialist - Permitting

Job Description

Insight Global is looking for a Product Specialist that will setup new clients with our clients online permit tracking SaaS product, working closely with their clients contacts to ensure a smooth implementation. Setup activities are followed by client training, workflow documentation, and software configuration to ensure the system will successfully meet or exceed the client's needs.

Following implementation, the Product Specialist provides excellent remote customer service for clients to ensure success with their products. An ideal candidate will use problem solving skills to troubleshoot and resolve issues and provide user guidance related to our software products and related technologies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Experience Implementing SaaS products for Government clients.

The ideal candidate will have experience implementing and configuring permitting work flow at the municipal, housing, building, public sector, State, Government, or County level.

Experience configuring, troubleshooting and deploying SaaS product updates for existing and new clients.

Experience responding to client support requests, phone calls and emails. o  Experience with local government operations in permitting and licensing.

o Experience utilizing Schneider Geospatial's SimpliCITY software products.

o Experience working with SQL and Relational Database Management systems.

Experience with (SQL) or (RDBMS). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].