Salary :
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager - REMOTE. In this role, you will spearhead the development of innovative solutions tailored for Contact Center Agent Experiences and Workflows. Your leadership will guide cross-functional teams to create user-friendly tools and automated workflows that empower agents to efficiently resolve customer inquiries. Your efforts will directly contribute to enhancing the quality of customer interactions handled daily. This role offers a unique opportunity to shape the agent experience and make a tangible impact in customer service processes globally.
Accountabilities
- Defining and executing the vision, strategy, and roadmap for agent experiences and workflows.
- Leading end-to-end product development from discovery to launch, ensuring features align with customer and business objectives.
- Collaborating with engineering, design, and data science to develop intuitive, scalable agent tools.
- Integrating analytics and AI insights into workflows to enhance agent productivity.
- Conducting user research to gather feedback and identify pain points.
- Maintaining a roadmap in line with company goals and customer success metrics.
- Working with cross-functional teams for seamless workflow integration across platforms.
- Driving continuous improvements in agent efficiency and customer satisfaction.
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or related field.
- 10+ years of product management experience in B2B SaaS, specifically in contact center and CX domains.
- Experience in defining and delivering complex user experiences and workflow products.
- Understanding of contact center operations and the agent lifecycle.
- Ability to leverage data and customer insights for prioritization and decision-making.
- Proven track record in leading cross-functional teams effectively.
Benefits
- Competitive salary range from $124,000 to $271,200.
- Flexible work environment with a mix of remote and office work opportunities.
- Comprehensive benefits program focused on physical, mental, and financial well-being.
- Opportunities for professional development and career growth.
- Supportive company culture that values employee happiness and work-life balance.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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